Customer Relationship Management & IndoAust Jaya (IAJ) Pty Ltd Case Study - Management Assignment Help

Assignment Task

Business Background
About IndoAust Jaya
IndoAust Jaya (IAJ) Pty Ltd is an import/export company headquartered in Sydney with subsidiary offices in Brisbane, Melbourne, Perth, and Darwin. IAJ also has offices in Cape Town (South Africa), Dublin (Ireland), and Wellington (New Zealand).Family owned and operated, we employ 85 people from a variety of cultural backgrounds. We are originally from Indonesia, having settled in Sydney over 15 years ago. We retain links with Indonesia through family members who live in Surabaya and run a separate business.
Vision statement
Our vision is to be the first company that people think of when considering the products and services offered by our business. We can accomplish this by engaging the best people who bring professionalism and dedication to every aspect of our operation and who work collaboratively to achieve the goals of IAJ Pty Ltd.Staying abreast of and taking advantage of new technology will also play an important role as we develop growth around the world.
Mission statement
IndoAust Jaya Pty Ltd is committed to growing a strong and profitable business throughout Australia, New Zealand, Ireland, South Africa, and Indonesia. We will achieve this through a planned strategy based on ethical business practice, which will ensure that we meet all the responsibilities of being a good corporate citizen wherever we do business around the world.Sustainable growth will be the hallmark of our expansion as we implement our three- year plan for development through continuous systems improvement and acquisitions.
Value statement
As we move our business forward, we are committed to:

• working towards and maintaining a zero-harm workplace by implementing WHS procedures
• safeguarding our environment for future generations
• encouraging diversity in our organisation including cultural differences and backgrounds, race, colour, disability and religion
• showing respect to all those with whom we come into contact 
• observing and abiding by applicable regional regulations and laws
• dealing ethically, openly and honestly in all business practices.
• Above all, we value the views of others and the right of individuals to feel safe and respected in our community.

 
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