Customer Service Report - Management Assignment Help

Assignment Task:

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Re-submission opportunities

You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. 

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. 

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Task 4 Instructions 

Complete the following activities:

1. Develop a customer service report 

Assume that, as the Head Chef, you have been asked to develop a customer services report identifying and recommending ways to improve service delivery specifically for your area. This is to be based on your evaluation of the company’s Feedback Register where all feedback and complaints are recorded. Your report will inform solutions to be implemented. 

First of all, review the completed Feedback Register.

Then develop a report that includes:

1. The purpose of the report and number of complaints and feedback during the specified period

2. An analysis of feedback and complaints with regard to service delivery and provision of products and services

3. Outline of potential solutions to address feedback and complaints

Use the Customer Service Report Template to guide your work.

Your report must be clearly written and address all of the required content as stated above. 

When you have finished writing your report, proofread it thoroughly.

4. Send an email to the Hotel Manager (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment. 

The email text should summarise the customer complaints and feedback and describe what follow-up is required to ensure that reoccurrence can be avoided in the future.

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