Customer Service Research for Hospitality Management - Management Assignment Help

Assignment Task

To be deemed competent you will need to successfully demonstrate the following:

You are required to select 3 of the following topics and source the information outlined in the questions below for each. The completed assessment will form the basis for your presentation in assessment 2 for this unit of competence.

Topics 

Availability of products or servicescustomer service research, such as feedback from customers about a particular product or serviceinformation from other departments in the organisation, such as available products or servicesproduct supplier information, such as for sourcing a new supplier or productnew workplace systems or equipmentproduct and service styles that would meet certain customer and market requirementsDescribe what you will research specifically for each topic, for example “availability of products and services” could include new bar utensils e.g. spirit measures, glassware, cocktail shaker or similar; or vegetables available from a local supplier; or services offered by a local tour company or as relevant to your job role or area of training.

Assessment Instructions

This is an individual assessment but completed by presenting to your class. If you need help understanding any questions, ask your assessor to explain.

Procedure

For this task, you must present the information researched in Assessment 1 in a logical, well organised and appropriate manner based on the draft you have prepared and the questions you will use to provide your audience with opportunities to ask questions and clarify queries relating to the products and/or services you have selected for this presentation. The purpose of the presentation of information is to provide the information you have collected and collated to your colleagues/group to ensure they are familiar with what you have researched and the details of your findings/choices/options etc.

To be deemed competent you will need to successfully demonstrate the following:

You must submit:

1. Prepare PowerPoint slides

2. Present your findings to the class

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