Highlights
You are walking past Mrs Jackson’s room and discover that she has fallen out of the bed onto the floor where she is crying quietly and trying to get up. You assist Mrs Jackson onto a chair as she keeps saying over and over, “I’m alright”. After following facility procedure for this incident, you are then to discuss this with the patient and the son.
a. Provides an example conversation of how to communicate the incident to the patient and son. Minimum 100 words
b. Identifies appropriate person/s to be contacted in this situation and provides a rational. Minimum 100 words
c. Uses SBAR to provide an example of documentation using industry appropriate terminology. Minimum
Case study 2
You are working as an Enrolled Nurse in a rehabilitation unit and while on your break you check your social media account and notice that one of your colleagues, who is a friend of yours, has posted some information relating to one of the patients on the unit.
a) What ethical principles and regulatory responsibilities do you need to consider in this situation? (min 100 words)
b) Provide a definition for the term ‘advocacy’ and describe how you would advocate for the patient in this situation? (min 100 words)
c) You are asked by your supervisor to provide feedback to the colleague who has posted this information on social media. Describe at least four strategies you could use to deliver a constructive outcome when providing this feedback.
d) Provide an example of the feedback you could provide to your colleague, using appropriate language and a respectful manner. (min 75 words)
Case study 3
David is a 58-year-old cardiac patient who had been verbally aggressive over the last two days since he has been admitted to the ward. You have been asked by the manager to have a chat with David to see how he is feeling.
e) Define the term ‘Active Listening’ and provide at least one (1) example of how this could be used when chatting with David. (min 100 words)
f) Describe de-escalationand provide an example of a de-escalation strategy. (min 75 words)
g) Explain the benefits of a debriefing process and explain why it would be useful following this situation. (min 100 words)
h) Identify two (2) organisational policies and procedures surrounding electronic health care records for health care personnel
i) Identifies 2 communication strategies that will ensure you will understand feedback in relation to performance improvement conversations
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