DEN769 - Clinical Governance, Management & Administration - Health Assignment Help

Assignment Task

The Care Quality Commission (CQC) regulates healthcare in England and inspects dental practices to check whether the services are safe, effective, caring, responsive and well led. Their findings, including concerns and areas for improvement are published in the public domain. As an independent regulator, they have wide ranging powers including powers of urgent cancellation and imposition of conditions.
A patient who visited the practice for the first time complained to the CQC that the practice was unhygienic, and his confidentiality was not respected. He was not given an
immediate appointment to be seen for a check-up despite needing to go on a long holiday the following day. His wife, who accompanied him also wrote corroborating his
complaint. This complaint was also uploaded by the complainant under your NHS Ratings and Reviews website.

The CQC already had an appointment for a routing inspection of the practice. Prior to their attendance, they have indicated that they are aware of the complaint.
 

Now answer the below questions:
• How would you approach the visit of the CQC?
• What evidence would you provide to them about your quality assurance process of the five key lines of enquiry (KLOE) that they are required to assess?
• How would the evidence you have provided defend you and your practice’s commitment to quality assurance of the five domains?

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