Develop and Implement a Business Plan Management Assignment Help

Assignment Task

INTRODUCTION
This assessment booklet and tools have been designed for students undertaking face-to-face mode of study to provide information before students take assessments and contains assessment tools to assess the skills and knowledge required from students to be deemed competent in this unit.
This booklet might not be suitable for students taking other modes of study e.g. online or work based.
Please read all the information given to you by the assessor and when you receive this assessment booklet. If you do not understand any part of this booklet, please inform your assessor/trainer.
This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan. This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Purpose of assessment
The purpose of assessment is to determine competency in the unit BSBMGT617 Develop and Implement a Business Plan
Elements
Develop Business plan
Monitor performance
Respond to performance data
Performance evidence
Evidence of the ability to:
analyse and research business vision, mission, values, objectives, goals, competitors, financial targets, management arrangements, marketing approaches and strategic, business and operational plans
write a business plan which includes a description of the business, products and services, financial, physical and human resource requirements, permit and licence requirements, marketing activity, financial indicators, productivity and performance targets for key result areas
implement a business plan including ensuring skilled labour is available, and that training is provided where appropriate
monitor and respond to business performance including evaluation of performance against key results indicators including profit and loss, community awareness or branding, environmental impact, governance, quality, sales, triple bottom line and the workforce
consult, communicate with and report to key stakeholders including business partners, financiers, customers, staff and technical advisers
provide an analysis of the strengths and weaknesses of a business plan.
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
outline processes for developing business plans
describe performance objectives and measures including key performance indicators
identify key stakeholders.
Competency Requirements
To be judged competent in this unit, you will be required to demonstrate all indicators which are shown in the Marking Guide (assessor’s document).
You must satisfactorily complete all assessment tasks to be Competent (C) in the unit. Students with unsatisfactory completion of any of the assignment tasks will be deemed Not Yet Competent (NYC).
Assessors will ensure that the evidence collected meets the requirements of the Rules of Evidence (authentic, current, sufficient, and valid) prior to entering results into the competency record sheet.
Students unsuccessful at achieving “Satisfactory” for any assessment at the first attempt will be given two additional opportunities for reassessment. If the student is still deemed Not Yet Competent (NYC) after two reassessments in a unit of competency student will be required to re-enrol in the unit of competency as per the scheduled delivery of the course. For further details, refer to AIE Training and assessment policy and procedure.
Outline of evidence to be collected
You must submit the following evidence to be marked competent for this unit. Your assessor will ensure that the evidence submitted meets the Rules of Evidence which are valid, sufficient, current and authentic.
Assessment 1 – Short Answer Completed short questions answered and submit to your assessor electronically or paper based.
Complete and sign the cover sheet for assessment task
Assessment 2 – Project Answer all questions correctly in the project and submit to your assessor electronically or paper based.
Complete and sign the cover sheet for assessment task
Assessment Tasks and Instructions
Student Name Student Number Course and Code Unit(s) of Competency and Code(s) BSBMGT617 Develop and Implement a Business Plan
Trainer/Assessor Assessment for this Unit of Competency Details
Assessment 1 Multiple Choice Questions
Assessment 2 Short Answer Questions
Assessment 3 Practical Demonstration
Assessment 4 Project
Assessment 5 Case Study
Reasonable Adjustment
AIE works to ensure that students with recognized disadvantages can access and participate in education and training on the same basis as other students. Disadvantages may be based, for example, upon age, cultural background, physical disability, limited or non-current industry experience, language, numeracy or digital literacy issues.
Where identified, that a student may require special support or where, after enrolment, it is made apparent that the student requires special support, reasonable adjustments will be made to the learning environment, training delivery, learning resources and/or assessment tasks to accommodate the particular needs of the student. An adjustment is reasonable if it can accommodate the student’s particular needs, while also taking into account factors such as the student’s views, the potential effect of the adjustment on the student and others and the costs and benefits of making the adjustment.
Any adjustments made must:
Be discussed, agreed, and documented in the assessment record
Benefit the student.
Maintain the integrity of the competency standards and course requirements as stipulated in the training package.
Be reasonable to expect in a workplace.
Reasonable adjustment may consist of:
Providing additional time for students to complete learning and assessment tasks.
Presenting questions orally for students with literacy issues.
Asking questions in a relevant practical context.
Using large print material.
Extending the course duration.
Presenting work instructions in diagrammatic or pictorial form instead of words and sentences.
Has reasonable adjustment been applied to this assessment?
No FORMCHECKBOX No further information required
Yes FORMCHECKBOX Go to 2.
Provide details for the requirements and provisions for adjustment of assessment:
Student to complete
FORMCHECKBOX My assessor has discussed the adjustments with me
FORMCHECKBOX I agree to the adjustments applied to this assessment
Signature Date 2. Assessor to complete
FORMCHECKBOX I agree the adjustments applied to this assessment are reasonable
Name Signature Date
Assessment Guidelines
What will be assessed
Assessment 1 & 2
Evidence of the ability to:
develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes:
resource requirements
key performance indicators
monitoring processes
contingency plans
communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations, and engage work teams
develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including:
recruiting, inducting, and developing personnel
acquiring physical resources and services
protecting intellectual property
making variations to the plan
monitoring and documenting performance.
To complete the unit requirements safely and effectively, the individual must:
describe models and methods for operational plans
explain the role of an operational plan in achieving the organisation’s objectives
explain budgeting processes
list alternative approaches to developing key performance indicators to meet business objectives
outline the legislative and regulatory context relevant to the operational plan of the organisation
outline the organisation’s policies, practices and procedures that directly relate to the operational plan.
Place/Location where assessment will be conducted
Level 11, 474 Flinders Street Melbourne VIC 3000
Mark Street, North Melbourne. AIE Commercial Kitchen
Resource Requirements
Pen, Paper, Internet access or WHS legislation relevant for each state where assessment is undertaken, incident report form
Refer to the Assessment conditions detailed in the Mapping Document.
Student Instructions for assessment including WHS requirements
You are required to address all questions to achieve competence. Your trainer will provide you with instructions for time frames and dates to complete this assessment.
Once completed, carefully read the responses you have provided and check for completeness. Your trainer will provide you with feedback and the result you have achieved.
ALL tasks must be completed in legible English. It is preferred that the tasks submitted for assessments are typed and if written that they are legible and clear, if handwritten.
You must submit all assessments on or before the due date specified by the assessor as per the training plan.
Extensions for individual assessment tasks may be negotiated in specific circumstances with your assessor/trainer. However, you need to provide genuine evidence documents when seeking an extension to due date (e.g. extensions due to illness will require a medical certificate). To arrange an extension, you must speak to your assessor prior to the due date. Extensions must be confirmed by the trainer in writing.
You are permitted to use dictionaries and to seek support (as required) unless it puts in jeopardy the integrity of the assessment, your assessor will let you know if this is the case.
Unless the assessment task specifically allows pair work or group activities such as brainstorming, you must submit your own original work and must not copy the work of other students. Plagiarism is unacceptable in AIE.
You can submit your assessment tasks through the learning management system (if applicable) or hand in hard copies in the classroom.
Statement of Authenticity
FORMCHECKBOX I acknowledge that I understand the requirements to complete the assessment tasks
FORMCHECKBOX The assessment process including the provisions for re-submitting and academic appeals were explained to me and I understand these processes
FORMCHECKBOX I understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessment
Student Signature: Date: / /20
Assessment Re-attempts: (if any) 1st Re-attempt FORMCHECKBOX 2nd Re-attempt FORMCHECKBOX Extension FORMCHECKBOX – Date: FORMTEXT ?? / FORMTEXT ?? / FORMTEXT ??
OVERALL ASSESSMENT OUTCOME (To be filled in by assessor when all 3 assessments are completed)
ASSESSMENT 1 Satisfactory FORMCHECKBOX Not Yet Satisfactory FORMCHECKBOX
ASSESSMENT 2 Satisfactory FORMCHECKBOX Not Yet Satisfactory FORMCHECKBOX
ASSESSMENT 3 Satisfactory FORMCHECKBOX Not Yet Satisfactory FORMCHECKBOX
ASSESSMENT 4 Satisfactory FORMCHECKBOX Not Yet Satisfactory FORMCHECKBOX
ASSESSMENT 5 Satisfactory FORMCHECKBOX Not Yet Satisfactory FORMCHECKBOX
OVERALL RESULT Satisfactory FORMCHECKBOX Not Yet Satisfactory FORMCHECKBOX
Assessor(s) Signature(s): Date: FORMTEXT ?? / FORMTEXT ?? / FORMTEXT ??
Student Signature Date: FORMTEXT ?? / FORMTEXT ?? / FORMTEXT ??
Note for students: If you are dissatisfied with an assessment outcome, you may appeal the assessment decision. In the first instance, you are encouraged to appeal informally by contacting the assessor and discussing the matter with them. If you are dissatisfied with the outcome of such discussion, you may appeal further to either the course coordinator and/or Head of Department. If you are still dissatisfied, you may appeal formally and in writing to have the result reviewed. For more information, refer to the:
Training and Assessment Policy & procedures, and
Complaints and Appeals Policy and Procedures.

Assessment 1: Multiple Choice Questions
Your task Instructions:
You are required to answer all questions.
Read each question carefully. Each Multiple choice questions has four responses. There is only one correct answer.
On completion, submit your assessment via the LMS or to your assessor.
These questions assess the knowledge evidence required for this unit.
Should you require ‘reasonable adjustment’ to complete this assessment, discuss the options with your assessor prior to attempting the task. Reasonable adjustment means modifications or changes that give you the same opportunities in training as a person without a disability.
Your assessor will discuss the conditions of assessment, e.g., open or closed book, time limits for completion, etc., with you prior to attempting this task.
To be deemed satisfactory in this task you are required to answer all questions correctly. Your assessor will determine how many attempts are allowed for each question.
You will require access to the learner resource for this unit, the internet and a computer (if submitting via LMS) or a pen (if submitting hard copy).
1.What should you review and evaluate before starting the development of a new business plan?
(a)Existing mission and milestone statements.
(b)Pre-existing strategic, business and operational plans.
(c)Ongoing directives from management relating to the achievement of goals and objectives.
(d)The business’s values and vision statements as these provide details of the goals and objectives to be included in the business plan.
2.Why should you analyse and interpret the business’s vision, mission, values and objectives before developing a business plan?
(a)These outline the business’s goals. The business plan interprets these goals so everyone in the business clearly understands them.
(b)They should be reviewed and analysed beforehand to ensure they are still relevant to today’s marketplace.
(c)These statements outline where the business sees itself in the next year or two. The business plan interprets these and expands them into long-term objectives.
(d)It helps you clearly understand the business’s long-term goals and objectives, resulting in an effective, target-focused plan.
3.Why are employees key stakeholders who should be consulted when a business plan is being developed?
(a)They can provide valuable advice and information and it gives them a sense of ownership which can increase the likelihood of success.
(b)They must be informed of the goals and objectives to be achieved and a consultation process is the most effective method.
(c)Employees should be involved in all aspects of business planning, including the development of business plans.
(d)Employees implement the plan’s objectives, so they are more likely to anticipate problems than other stakeholders.

4.What are three techniques you can use to profile customer needs?
(a)Use demographic, psychographic and survey information to build a customer needs analysis.
(b)Market research, customer needs analysis and develop customer profiles.
(c)Use focus groups, surveys and internal sales data to determine spending patterns and gaps in the market.
(d)All of these answers are methods of profiling customer needs.
5.Which of the following are methods of measuring performance?
(a)Qualitative indicators such as feedback from customers.
(b)Quantitative indicators such as numbers produced or sold.
(c)Key performance indicators.
(d)All of these answers are methods of measuring performance.
6.Why should financial, human and physical resource requirements be identified during the development process?
(a)Identifying resources early shows where the gaps between existing and necessary resources are, allowing the business to source cheaper alternatives.
(b)The development phase shows which purchases of resources may need to be prioritised.
(c)Resources can be expensive, so requirements and costs involved should be identified before committing the business to a new goal.
(d)Identifying financial resources available to the business determines the physical and human resources required.
7.What legal requirements do you need to consider when researching a new activity, product or service?
(a)Food safety and workplace health and safety legislation.
(b)If any permits or licences are required.
(c)What financial commitments the business is legally required to agree to.
(d)The terms and conditions of any contracts with suppliers.
8.How should a business plan be written and formatted?
(a)Goals, objectives and activities outlined in a logical sequence with the relationship between them clearly articulated.
(b)It should be written by an external specialist advisor to ensure it is clear, well written and understood by all.
(c)A business plan is a formal document and should reflect the structure and aims of the business.
(d)All of these answers are correct.

9.When communicating a business plan, who is the most important internal stakeholder?
(a)The board of directors.
(b)The managing director or chief operating officer (CEO).
(c)The management team.
(d)Employees.
10.Why is it important that the business plan is communicated to employees in a way that ensures understanding?
(a)Business plans are written using very formal terminology, so it must be simplified and made less technical in order for the staff to understand the business’s goals.
(b)Employees are one of the business’s stakeholders and, as with all stakeholders, they must be given a copy of the business plan.
(c)Employees are going to complete the activities required to achieve the objectives, so they must understand what is expected of them.
(d)So that employees can convey the business plan information to other stakeholders as they see fit.
11.How can you ensure skilled and specialist labour is available when required by the business plan?
(a)Identify gaps and labour needs as early as possible during the planning and development stage.
(b)Develop and update job and person descriptions and keep a skills inventory or skills database.
(c)Establish timelines for HR staff to ensure recruitment and training processes are completed on time.
(d)All of these answers are methods of ensuring skilled labour is available when required.
12.When is the best time for performance management systems to be tested and refined?
(a)During the initial planning and development of the plan.
(b)Prior to implementation.
(c)Once the business plan has been implemented for some time.
(d)When it has been identified you are receiving inaccurate data.
13.What should you consider when preparing reports on performance measure outcomes for internal or external stakeholders?
(a)The reports should be timely, appropriate to the audience’s needs, user-friendly and provide both financial and non-financial information.
(b)All reports should include financial information, such as budgets, so stakeholders can assess the success of the business plan.
(c)Two reports should be developed: one for internal stakeholders and one for external as confidential financial information should not be distributed.
(d)Performance measure outcomes should be expressed visually using graphs and include a detailed analysis of outcomes for greater understanding.

14.Why should system or product failures and variances be reported as soon as they occur?
(a)If they are not reported promptly it could lead to long-term and irreversible damage to the business plan.
(b)System and product failures must be reported immediately as they can become workplace health and safety issues.
(c)The earlier they are recognised and reported, the faster action can be taken to identify causes and take corrective action.
(d)Fast reporting allows goals and objectives to be modified and financial stakeholders warned of changed business expectations.
15.Why should you analyse the data and information provided in performance reports before taking any corrective action?
(a)Sometimes a direct comparison of results against targets does not give a true indication of performance.
(b)Analysis provides greater insight into how performance measurement systems are working and if they are providing accurate data.
(c)Performance reports can be biased as the person or team preparing the report may have a vested interest in only providing positive data.
(d)All of these answers are reasons why performance reports should be analysed.
16.Why should performance indicators be reviewed and refined?
(a)To determine if you are using suitable methods of measuring objectives.
(b)To ensure there are adequate resources available to meet objectives.
(c)To ensure that performance measurement systems are being implemented correctly.
(d)All of these answers are correct.
17.What are two effective methods of providing coaching and training to underperforming groups and individuals?
(a)Holding team performance appraisals followed up with individual KPIs.
(b)Conducting departmental staff meetings and team-building sessions.
(c)One-on-one mentoring and hands-on, on-the-job training.
(d)All of these answers are methods of providing coaching and training.
18.Why should system processes and work methods be reviewed regularly?
(a)It is a legal requirement of continuous improvement programs.
(b)Reviewing processes and procedures ensures everyone understands what has to be done and how to do it.
(c)It increases efficiency and consistency within the business and its ability to achieve its goals and objectives.
(d)Regular reviews keep employees on the ball, as they know their efficiency and productivity are being monitored.
ASSESSMENT 1 OUTCOME
ASSESSMENT 1 Satisfactory FORMCHECKBOX Not Yet Satisfactory FORMCHECKBOX
ASSESSMENT 1 RESULT Satisfactory FORMCHECKBOX Not Yet Satisfactory FORMCHECKBOX
Feedback to Student:
Assessor(s) Signature(s): Date: FORMTEXT ?? / FORMTEXT ?? / FORMTEXT ??
Student Signature Date: FORMTEXT ?? / FORMTEXT ?? / FORMTEXT ??
ASSESSMENT 2 – Short Answer Questions
Instructions
You will require access to the learner resource for this unit, the internet, and a computer.
You are to answer all questions.
Read each task and question carefully. Ensure you have provided all required information.
Should you require ‘reasonable adjustment’ to complete this assessment, discuss the options with your assessor prior to attempting the task. Reasonable adjustment means modifications or changes that give you the same opportunities in training as a person without a disability.
Your assessor will discuss the conditions of assessment, e.g., open or closed book, time limits for completion, etc., with you prior to attempting this task.
To be deemed satisfactory in this task you must complete each project correctly. Your assessor will determine how many attempts you are allowed for each task/question.
On completion, submit your assessment to your assessor via the LMS.
Learner assessment guide and evidence
This assessment requires you to plan, acquire resources for and monitor an operational plan.
You are required to do the following.
Complete all assessment tasks as listed in each assessment.
Answer all questions.
Assessment b – Short answer
Instructions
You are to answer all questions.
Read each question carefully. Ensure you have provided all required information.
On completion, submit your assessment to your assessor via the LMS.
SECTION 1: develop business plan
Q1:Why should you review and evaluate the business’s pre-existing strategic, business and operational plans? Give two reasons.
Q2:Analyse and interpret this mission statement. How does it affect the objectives of a business plan? Give three examples.
‘Our mission is to provide a superior family holiday experience by exceeding the expectations of our customers. We will listen to our customers and respond to their needs so they will want to keep coming back. We will provide only the best quality accommodation and act in a socially responsible way.’

Q3:List three internal stakeholders you might consult with when developing a business plan.
Q4:List three external stakeholders you might consult with when developing a business plan.
Q5:List five topics you could research and analyse when initially reviewing the market.
Q6:When researching pricing structures for a product or service, what are three options you could consider using?
Q7:What are three questions you should pose when considering legal requirements for a new activity?

Q8:Briefly describe who you could consult with when developing performance measures and why they could help.
Q9:What are key performance indicators and what are they used for?
Q10:Briefly explain what benchmarking is and how it helps a business.
Q11:List four techniques you can use to measure performance.
Q12:What are four questions you should be researching when identifying financial, human and physical requirements.

Q13:List three factors that influence the format of a written business plan?
Q14:Based on the type of information which should be included in a business plan, write a table of contents for a business plan. The content and activities should be in a clear and logical sequence. The plan could be for a new or existing business; please indicate which option at the start of your table of contents.

SECTION 2: monitor performance
Q15:What information contained in a business plan should be communicated to employees? Give four examples.
Q16:What are three things you can do to ensure all relevant parties understand performance requirements and timeframes?
Q17:How can you ensure skilled labour is available when required?
Q18:Why should performance measurement systems be tested prior to implementation? Give two reasons.

Q19:What information about performance measurement outcomes should be reported to individuals and teams?
Q20:Provide one example of an indicator that your system or products are underperforming. You can use examples from your workplace, training organisation or other sources.

SECTION 3: respond to performance data
Q21:List the steps you can follow to analyse performance reports against planned objectives.
Q22:What factors should you consider when analysing performance reports?
Q23:What are four questions you should be asking when reviewing performance indicators?
Q24:Susie is part of the production team. Over the last two months her output per hour has consistently been the lowest of everyone in the team. Both individual and team targets are not being met as a result.
Briefly describe the steps you would follow to provide appropriate coaching or training for Susie to increase her output to the required levels.

Q25:What are three benefits of reviewing systems and processes as part of a continuous improvement program?
Assessor checklist
To be completed by the assessor.
Learner’s name: ASSESSMENT 2 OUTCOME
ASSESSMENT 2 Satisfactory FORMCHECKBOX Not Yet Satisfactory FORMCHECKBOX
Overall ASSESSMENT 2 RESULT Satisfactory FORMCHECKBOX Not Yet Satisfactory FORMCHECKBOX
Feedback to Student:
Assessor(s) Signature(s): Date: FORMTEXT ?? / FORMTEXT ?? / FORMTEXT ??
Student Signature Date: FORMTEXT ?? / FORMTEXT ?? / FORMTEXT ??

ASSESSMENT 3 – Practical Demonstration
Assessment C – practical demonstration
Instructions
Your assessor will do the following.
Observe you in a management and leadership field of work using a range of skills/tasks.
Use the checklist to observe you using a range of skills/tasks.
Observe you over a period of time while you learn and use various skills/tasks.
Ensure that you can consistently perform all tasks multiple times satisfactorily.
Decide when you are competent at all tasks.
You are required to do the following.
You must answer all verbal questions.
You can ask your assessor for further clarification of any question, if necessary.
Provide all necessary information when answering questions.
Your assessor will submit results of your practical demonstration tasks via the LMS.
Observable skills/tasks you are required to demonstrate Verbal questions your assessor may ask to support demonstration of skill/task
(Questions may vary according to the practical task being demonstrated.)
Reviews and evaluates pre-existing strategic, business and operational plans, if available. Q: What do you look for when reviewing the business plan?
Q: Why is it important to evaluate pre-existing strategic plans?
Analyses and interprets business vision, mission, values and objectives. Q: Where do you find information on the business’s mission and values?
Q: How could you test your understanding of where the business is headed prior to developing a business or strategic plan?
Selects and uses appropriate conventions and protocols to consult with key stakeholders. Q: Explain how your communication style might change when communicating with subordinate employees and a board of directors.
Q: What steps can you take to ensure you consult with all relevant stakeholders and don’t miss any in the process?
Q: List two internal and two external stakeholders you might consult with.
Reviews market requirements and evaluates mathematical information for the product or service, profile customer needs and research pricing options. Q: How can you find out more about your customers’ needs?
Q: What strategies can you use to research pricing options?
Q: How can you find out if there’s a market need for your products and services?
Q: What is customer profiling and customer needs analysis? Why might you use them?
Consults with key stakeholders when developing performance objectives and measures. Q: Give me an example of a performance objective related to increasing sales of a product or service.
Q: What is a SMART objective?
Q: Are there any conventions or protocols you must follow when communicating with senior management?
Collaborates with others to achieve joint outcomes and plays an active role in facilitating effective group interaction, influencing direction and taking a leadership role. Q: Who might you involve in the reporting process?
Q: What strategies do you use to improve group interaction and ensure everyone works well together to achieve joint outcomes?
Q: What are some of the qualities of an effective leader?
Can identify financial, human and physical resource requirements for the business. Q: What are the different categories of resources a business might need?
Q: Why is it important to identify and plan resource requirements?
Considers and takes responsibility for identifying and complying with legislative requirements, permits or licences that may be required for new activity. Q: Imagine you work for a small restaurant that wants to serve alcohol and introduce an outdoor eating area. What permits or licences might it require?
Q: Whose responsibility is it to ensure the business complies with legislation?
Q: What steps do you take to ensure you allow for any legal requirements that might impact your business plans?
Writes a business plan appropriate for the context, purpose and audience, utilising appropriate writing structures, styles and text. Q: Briefly outline the structure of a business plan.
Q: Why is it important to follow a structured process?
Q: How does the audience you are preparing the plan for change your writing style and how you communicate ideas and information?
Presents information to communicate business plan to all relevant parties and participates in discussions to ensure understanding of performance requirements and timeframes. Q: Who do you need to communicate business plans to in your workplace? Does it vary? Explain your answer.
Q: What communication techniques can you use to confirm understanding?
Q: What techniques do you use to elicit views from others?
Ensures skilled labour is available to implement plan and provides training or in-field expertise when required. Q: You’re concerned that your existing staff lack the necessary skills to implement new practices. What could you do?
Q: What is a training needs analysis and how can it help you?
Sequences and schedules complex activities, monitors implementation and manages relevant communication. Q: Why do you need to sequence and schedule activities?
Q: How does this benefit you, your team and the implementation of the business plan?
Tests performance measurement systems and refines, if necessary. Q: Why is it important to test performance measurement systems?
Q: You discover your plan is not working as well as you’d hoped. What should you do?
Ensures timely reports on all key aspects of the business are available, user-friendly and balanced in terms of financial and non-financial performance. Q: How do you make sure reports are submitted on time?
Q: Why is timeliness important when reporting business information?
Reports system failures, product failures and variances to the business plan as they occur. Q: What type of failure and variances need to be reported?
Q: Give an example of a system failure you’ve identified and the action you took.
Gathers, interprets and analyses performance reports against planned objectives. Q: Briefly outline what you look for when analysing performance reports.
Q: What type of reports can help you monitor performance?
Monitors and responds to business performance against planned objectives, including evaluation of performance against key result indicators including profit and loss, community awareness or branding, environmental impact, governance, quality, sales, triple bottom line and the workforce. Q: What’s the main reason for measuring and reporting performance?
Q: How do you know if action is necessary or not?
Q: Where do you obtain key result indicators? What documents do you refer to or where do you look for more information about performance results?
Systematically gathers and analyses all relevant information and evaluates options in order to monitor performance and identify opportunities for improvement. Q: Why is it important to take a systematic approach when completing your work?
Q: How does monitoring performance help you identify opportunities for improvement?
Q: Give an example of an opportunity you’ve identified as a result of monitoring in your workplace.
Reviews performance indicators and refines, if necessary. Q: When is it necessary to refine performance indicators?
Ensure groups and individuals contributing to underperformance are coached or provided with training where appropriate, and provides support in field of expertise where applicable. Q: What’s the difference between training, coaching and mentoring?
Q: How can you identify if an employee needs coaching or training?
Q: What are some of the different ways you can provide coaching and training to your staff?
Analyses the strengths and weaknesses of a business plan. Q: Think about the characteristics of a weak business plan. Outline some simple tips for ensuring your business plan is successful.
Reviews system processes and work methods as part of continuous improvement. Q: What are some of the benefits of reviewing system processes and work methods?
Reviews and evaluates pre-existing strategic, business and operational plans, if available. Q: What do you look for when reviewing the business plan?
Q: Why is it important to evaluate pre-existing strategic plans?

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