Difficult Communications: Conflict Resolution - Communication Assignment Help

Assignment Task:

LEARNING OUTCOMES 

On successful completion of this assessment, students will be able to: 

• 1. Clearly outline the respective communication considerations to be made in varying business scenarios; 

• 2. Understand the differences in communication methods and the suitability according to business scenarios; 

• 3. Identify the range of communication media to be used in various business scenarios; 

• 4. Prepare and develop a range of publications to suit various business scenarios. 

GRADUATE ATTRIBUTES 

• 1. UC graduates are professional - communicate effectively 

• 1. UC graduates are professional - display initiative and drive, and use their organisation skills to plan and manage their workload 

• 2. UC graduates are global citizens - communicate effectively in diverse cultural and social settings 

• 2. UC graduates are global citizens - understand issues in their profession from the perspective of other cultures 

• 3. UC graduates are lifelong learners - reflect on their own practice, updating and adapting their knowledge and skills for continual professional and academic development. 

• 3. UC graduates are lifelong learners - be self-aware. 

BRIEF 

Resolution 

With 2,500 words, act as a manager to create an action plan to address the conflict outlined in this assignment. 

ASSIGNMENT INFORMATION 

For this assessment, you are required to solve a conflict between two parties at a company where you are employed as a manager. 

• Both parties are subordinates at a similar level; 

• Each is in charge of a team of four employees tasked with increasing sales within a particular geographical region. 

Employee A approached you as she felt left out of important communication and decision making which affects her ability to carry out her job. She felt that this was due to underlying hostility from Employee B, and that she was deliberately being left out of meetings and e-mail communications. 

Employee B, however, argues that he always ensures to invite Employee A to any relevant meeting, but that she always claims to have scheduling conflicts which means she can’t attend. Moreover, he says that any e-mail communication that she has been left out of either isn’t relevant to her, or pertains to meetings, which she has missed. Inviting both employees to a private meeting to resolve the situation results in vociferous arguments that quickly turn into personal attacks: Employee A claims that Employee B is trying to freeze her out due to personal differences, while Employee B retorts that Employee A is lazy and trying to place the blame of her failing team on him. 

The question is how do you, as a manager, resolve this issue? How would you approach the communications to reach a resolution and why would you opt for that approach? 

PROCESS 

Be sure to include: 

1. Upon analysing various possible communication methods, identification of the theoretical communications approach best suited to this task. 

2. A suitable action plan using the theoretical approach you’ve identified as a foundation. 

To resolve this conflict, keep the following questions in mind: 

• What is the source of this conflict (remember the four sources of conflict)? 

Does it stem from more than one? 

• What are the involved parties’ perceptions of the conflict? 

• What conflict resolution strategy is best suited to this situation? 

• What techniques and communication methods should you employ in dealing with this conflict? 

• What is the role of non-verbal communication in dealing with the two employees? 

• How does managerial listening relate to the situation? 

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