Diploma In Business Administration, Smith & Sons Case Study Management Assignment Help

Assignment Task

Case Study
Smith & Sons attorneys is a Law firm based in Durban. It has 200 employees and has the
following departments: Human Resources, Finance and Operations departments, and a
small ICT department with a staff complement of 30 employees. Smith & Sons run the
following systems: PeopleSoft for Human Resource (Off-the-shelf package, which runs on
SQL database), Oracle (Finance applications, which runs on Oracle database), and
Operations Management (In-house developed, uses SQL databases), Documents and
Records Management System (in-house developed) and MS Word, PowerPoint and Excel
for end-user computing. The IT infrastructure is managed in-house/on premise, except for
the electronic messaging service where employees have been using Gmail for work
purposes. In terms of backup of corporate data, it is done on an ad-hoc basis using local
servers. Some employees have backed up their work information on the cloud using their
privately owned cloud storage services, i.e., Dropbox/Google drive. The firm has not made
investments over the years to ensure that backup and restore services are managed
regularly. It is a more significant challenge when employees resign or retire as some
information leaves with them.
There is also a static company website that is outdated and is due for a refresh. There
have been talks about upgrading the existing website into an e-commerce platform,
allowing for the online purchasing of standard contractual agreements, but this has not
taken off.
Due to high staff turnover within the ICT department, Smith & Sons attorneys are
considering the digital transformation of their ICT Department. As an information and
knowledge management specialist, you have been consulted to advise the Chief
Information Officer of S&S Attorneys on how they can digitally transform their ICT
Department and offer stable, efficient, resilient state of the art technology for the firm.

Question 
As part of your recommendations, you need to give guidance on whether, from an
application system perspective, they should maintain the status quo of having a mixture of
in-house and off-the-shelf systems or they should consider other alternatives. Your
recommendations must consider the type of application systems and infrastructural
requirements and their functions, financial implications, proposed enterprise architecture
changes (if any), change management, best conversion plans and resources
considerations

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