Diploma of Community Services & Jennifer Case Study Nursing Assignment Help

Assignment Task

Qualification Title Diploma of Community Services
Student Agreement:

• By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed in the Student Handbook and Acknowledge Education’s policies and procedures. In particular:
• The work submitted is my own and does not contain another person’s material represented in my work.
• I understand that I must acknowledge in an appropriate manner all information and sources of assistance used in my assessment work.
• I have followed all submission, presentation and file name guidelines outlined in the submission guidelines. I am aware that if I do not follow the required guidelines, this could result in my assessments being returned not assessed by my trainer/assessor.
• I understand that I must not receive undue assistance or the unauthorised help of others in the preparation of my assessment work.
• I will not allow other students to access or copy in whole or any part of my assessment work.
• I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the right to appeal as detailed in the Student Handbook and Acknowledge Education’s policies and procedures.
• Student Declaration:
• I hereby declare that I have read the above statement and that all the material I submit for assessment is entirely my own and meets all of the college’s assessment requirements.
• Student Signature Date Assessment Task 2: Case Studies
• Student Assessment Instructions
• This Case Study may require you to work in groups/alone (The assessor will provide details of the group format).
• You need access to the project instructions to complete this task. As this is an open-book task, you may also access a learner guide, the internet and/or other resources.
• You must satisfactorily complete all sections of the assessment and submit these to your assessor. Ask your assessor to clarify any aspect you are unsure about in this assessment task.
• You may be asked to explain your responses if the assessor needs any clarification.
• Required Resources
• You will need to have access to relevant legislation, standards and codes, industry practices and student book resources.
• Evidence
• You must submit the completed assessment cover sheet and your assessment by online submission within the allocated time.
• Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover sheet will not be accepted.
• When and where will this assessment take place?
• This assessment may be undertaken in a simulated environment/in a classroom/at home – to be discussed with the assessor.
• Your assessor will provide you with the due date, which can be recorded in the assessment plan.
• Your assessor may also specify the length of time allowed and the expected word count, if applicable.
• What if the assessment is not suitable?
• If you are unable to provide sufficient evidence with the written assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor.
• What happens if your answers are not satisfactory?
• If any of the assessment responses are not satisfactory, your assessor will provide you with feedback. You may need to resubmit some or all the assessment tasks. Your assessor will explain the details for your reassessment.
• In most cases, you will be allowed a maximum of three attempts.
• If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information.
•  
• Case Study Instructions
• Read the scenarios and answer the questions below for each of the scenarios.
• No. The student’s assessment shows evidence of the following:
• 1 Section 1 - Scenario 1
• Joel works in a program for young people with disabilities to help them develop their social, educational and independent living skills. Connor, a 15-year-old participant, engages in behaviour of concern. Joel loses his temper and just stops himself in time from slapping Connor to make him stop.
• Joel feels very remorseful about his behaviour and realises he needs help to control his anger and Connor’s behaviour.
• Later the same week, Joel observes a co-worker, Michael, giving chocolate to Connor to encourage him to modify his behaviour. Joel is surprised, as this goes against everything he has been told about managing behaviours of concern, and also because Connor’s parents have asked that he not be given any food containing sugar.
• Michael laughs when Joel asks about this and says he does lots of things he is not supposed to do to ‘make Connor behave’, including giving him presents and small amounts of money.
• Joel thinks that Michael is not helping Connor manage his behaviour and he is making it more difficult for other workers who do not offer bribes to manage Connor’s behaviour. Joel is not sure whether he should intervene in Michael’s irresponsible behaviour or just ignore the observations he has made.
• Required Evidence
• Q1 What should Joel do to obtain the help he needs (self-care) to manage his own behaviour?
• Answer Joel can ask for help from his manager to guide and control his anger issue as it might affect his working at his workplace. He can ask help from management for his enrolment in short course in behaviour issue from training centre for his professional development. He could also consult with more experienced colleagues for support. He can also take part in counselling sessions for his own mental support.
• Result Satisfactory ? Not Satisfactory ?Q2 Why could Joel’s situation be described as an ethical dilemma?
• Answer Joel is not able to decide whether he must talk about the Michael’s behaviour and the way he is bribing Connor with sweets and gifts, as it is against ethics to work in unethical way as Connor parents also asked not to treat him with sugary food. For this situation, he must go through code of ethics of his workplace that would definitely help him to make decision. He can reflect on and assess the situation and consider the potential harm that may occur if it doesn’t get resolved.
• Result Satisfactory ? Not Satisfactory ?
• Q3 What common principles outlined in the ACWA Code of Ethics could Joel use to guide his actions in this situation?
• Answer In this situation, Joel must go with ACWA guidelines to make decisions.
• Firstly, he must reflect the situation and go through all facts
• He must go with code of ethics mentioned for particular situation and must be aware of result of situation if remain unsolved.
• He must check all options he can use to solve the issue or can also seek professional advice.
• He can act on basis of guidance he received and he must make sure that he make decision along ethical principles.
• Result Satisfactory ? Not Satisfactory ?Q4 Joel feels isolated and has started to experience anxiety when he is working with Connor and Michael. Describe two possible consequences for Joel, Connor and his employer if he does not practise self-care?
• Answer Joel is upset as he is facing stress about the decision he needs to make. He is under ethical dilemma.
• This situation can be harmful for Joel’s own physical and mental health.
• If he is not performing his best, this might create a harmful and stressful situation for his clients too. For example, While manual handling he could harm his client if he is upset or not conscious as his mental health is also suffering.
• Result Satisfactory ? Not Satisfactory ?Q5 What effect does Joel think that Michael’s values, beliefs and behaviour are having on Connor?
• Answer Michael’s way of dealing with Connor is way different from Joel’s working. Joel think Connor is not performing in proper and ethical way and he is putting Connor in jeopardy as he only behaves good if he get bribe and because of this he is creating trouble for other staff members. Michael is also providing chocolates to Connor to boost his mood which is against his parents wish and also against law of practices.
• Result Satisfactory ? Not Satisfactory ?Q6 Michael receives a written warning from his employer about his conduct, as he is later observed by a supervisor allowing Connor to wander unsupervised next to a busy road while on a community activity. How has Michael failed to meet his responsibilities? Does he have a responsibility to change his behaviour and, if so, what changes should he make?
• Answer Connor is not working under boundaries as a support worker and he is failing to perform his duties and responsibilities too.
• He was not professional because he did something that he thought is good for Connor but he did wrong. He did not supervise Connor correctly he put him to risk through giving to him a sugar which Connor’s parents told he cannot have and he fails to perform his duty of care in this case and he didn’t supervise Connor while crossing busy road in which he again fails to perform his duty of care. These scenarios show that Michael is not taking his job seriously as a support worker towards Connor that could also have a huge impact on Connor’s behaviour.
• Michael needs to change his behaviour and must work in ethical and legal manner, he must perform his tasks appropriately and needs to perform in accordance to plan chart of clients. He must be open to feedbacks and work as a team with colleagues to promote healthy environment at workplace.
• Result Satisfactory ? Not Satisfactory ?Q7 Joel decides to talk about the situation with Connor’s behaviour support needs in a team meeting and to seek feedback from his colleagues about how he has managed the situation. Imagine you are Joel’s work colleague. What guidance or advice would you offer him?
• Answer As a co-worker of Joel, I would suggest him to go with books. He can go through guidelines for code of ethics and must respond and make decisions in that way. I will suggest him to interact with Michael first and discuss about the situation, he can provide feedback to him in proper respectful way and discuss the outcomes on Connor because of his behaviour. If Michael doesn’t respond in positive way then Luke can tell him his decision and steps which he will follow to solve this issue.
• Result Satisfactory ? Not Satisfactory ?
• 2 Section 2 - Scenario 2
• Jennifer has been providing support to a number of families who use a respite program for which she is responsible. One of her colleagues, Tim, who runs a similar program is unexpectedly away for a fortnight as he has urgent family commitments to attend to. Jennifer offers to assist Tim by running his program as well as her own, seeing it as an opportunity to develop her management skills for the future. Jennifer decides to deal with the day-to-day administrative tasks and place on hold any urgent issues and new applications to the program, because she thinks it is more appropriate for her colleague to handle these on his return to work.
• After the fortnight, Jennifer decides to seek some feedback from her supervisor about how she has managed the situation. Karina, the supervisor, tells Jennifer she is very impressed that she had been so careful in respecting the boundaries between the two programs and that Jennifer had not overstepped the boundaries of her role. Karina compliments Jennifer on her ability to manage two tasks effectively and also to ensure Tim is able to step back into his own role without any difficulties.
• Required Evidence
• Q1 Jennifer decides to also seek feedback from some of the people she has supported in the program during the fortnight. What is one approach she could use to do this?
• Answer She can take feedback from his clients visa feedback form to know about the service she provided to them, It is better if she ask few closed questions as it would be easier for clients to answer. She must choose questions that will help to improve her performances in future.
• Result Satisfactory ? Not Satisfactory ?Q2 During the fortnight that Jennifer is running both programs, she runs a training workshop at an inter-agency networking meeting. What are two ways Jennifer could seek and reflect on feedback from colleagues from another agency at this training session?
• Answer Feedback from co-workers is really effective in improving personal performances. It creates supportive environment and allow others to improve. She can seek feedback from colleagues from another agency via written forms or directly through meeting. She must not take any negative feedback in a negative way, she shouldn’t be angry or rude as a reaction to his feedback as these are the means to improve.
• She can follow the process to seek feedback from organisation
• Must agree on goals and outcomes
• Agree on evaluation method
• Plan delivery approach
• Complete all tasks
• Seek feedback
• After seeking feedback she must:
• 1. Listen carefully and shouldn’t take it on personal level
• 2. Ask for more clarification in email if you are unsure of something
• 3. Think of ways to improve and work on feedback given
• 4. Set goals for personal development
• Result Satisfactory ? Not Satisfactory ?Q3 Jennifer’s supervisor asks her to reflect on her own performance during the fortnight. What approach could you use to do this?
• Answer Jennifer can make use of reflective diaries to reflect her own performance.
• What happened: A session on first day went wrong with Tim’s client
• Why it happened: It goes wrong as I was not aware of personality behaviour of clients which creates nuisance
• How do I feel about it: I feel angry on myself as I didn’t gather particular information about client
• What can I take away from this experience: It is always a good option to go through each and every detail of client before providing any service What would I do differently in future: I will always go through behaviour charts of clients and always consult with supervisor if unsure of any detail
• What will future success in this area look like and feel like: I can picture myself doing proper management of time in getting details and providing services to clients and then i will be more confident and sure of services and it will not go wrong.
• Result Satisfactory ? Not Satisfactory ?
• Q4 Several of the participants in the training workshop provide feedback that Jennifer moved too quickly through the content and they did not always understand the information. Jennifer reflects on her workshop and decide there was a lot of content that she had tried to cover. What could Jennifer do to improve the workshop for next time?
• Answer For future sessions, she can go through content in more smooth way so that everyone can
• understand everything. She can plan her sessions earlier and make it available for everyone
• according to their abilities. Of course, she can ask at end if clients are unsure of any detail she
• could repeat the details for better understanding to them.
• Result Satisfactory ? Not Satisfactory ?Q5 What would be one legal and one ethical consideration that Jennifer would need to make before deciding how to respond when she knew Tim was going to be absent from work for a fortnight, given her own knowledge of her existing work role and job description?
• Answer Jennifer must take care of duty of care, Work Health and Safety and privacy and confidentiality
• of clients. She must keep all personal information about clients confidential and private and
• provide the services to Tim clients by following proper standards of WHS. Before Tim leaves she
• can ask him questions about clients about their behaviour, level of care they required, any
• personal preferences made by clients, any specific milestones and must understand all details

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