E1141 - Develop Service Programs - Arts and Humanities Assignment Help

Assignment Task

1. Background/Overview

As a community services team leader or manager, you will be required to develop a good understanding of the needs of the clients you work with and the community in which they live.

Your role will often be responsible for analysing those needs, and then developing programs designed to meet those needs. Through engaging and consulting with all stakeholders, you will be able to analyse the social and cultural factors that impact on clients and ensure that service delivery and programs take these into account.

Analysing needs enables you to make justifiable decisions about the prioritisation and delivery of services. Once a program is implemented and developed, it is essential to monitor and evaluate it by determining the outcomes and success of meeting the need.

2. Brief

The tasks in this assessment include:

• Analysing statistical information to inform program development
• Identifying the factors, effects, consequences and experiences ofdifferent client groups
• Developing a stakeholder engagement plan to analyse service needs
• Investigating the needs and issues of individuals
• Developing a program plan to address the identified need
• Identifying implementing, monitoring and evaluating strategies
• Evaluating program objectives and program satisfaction

Deliverables
Please submit this assessment in Word doc format.

To do list:
1. Write your name and student ID at the top of this page. 
2. Read the Background/ Overview and Brief sections of this document.
3. For each question, read the scenario before attempting to answer the question(s) relating to it.
4. Completeeach question by answering in the spaces provided.
5. Make sure you follow the instructions regarding the required number of words (where indicated)
6. Save the Word document using the naming convention: your student number_assessment number.doc. For example: “12345678_31135_01.doc.”
7. Upload your document in Open Space using the relevant Assessment Upload link in this Module.

3. Questions/Task

1. Visit the website for the Australian Bureau of Statistics and browse their statistics tab. Carefully select 1 of the sub-categories within the health, people or labour statistics. Take the time to review the various categories and choose a group of statistics that interest you. From these you will be required to determine a need and use it as the basis of your program planning.

Reference the selected group of statistics and provide an overview of the key findings of the statistics (100 words).

Example: The diverse cultures in a particular local government area where English is a second language signify a need to develop culturally appropriate services for those communities.

2. When planning and providing community programs, consideration must be given to the broad social and cultural context in which our work is planned and practiced in industry. By better understanding client groups and the issues that impact on their lives service provision can be adapted to meet their individual needs.

Complete the table by identifying the factors, effects, consequences and experiences different client groups may present with. You are required to put at least one point in each of the rows and columns. An example has been provided.

3. When determining the types of programs that will support the community an analysis of need is an essential first step. 

Complete the table to develop a Stakeholder Engagement Plan that provides a framework for engaging stakeholders in participating in services and having input into their service needs. You are required to put at least one point in each of the rows and columns.

4. For each of the 4 stakeholders create:

• 2 questions each for clients and the community to clarify their health and well-being 
• 2 questions each for other services and networks and work colleagues to identify clients’ diverse and multi-faceted needs and issues.

5. Analyse the statistics of your selected Australia Bureau of Statistics (ABS) health, people or labour subtopic. Using this information determine an individual, group or community need.

Provide a justification (based on your statistical analysis) of why you have determined this need (100 words).

6. Plan the development of a program to address the need. Give the program a name, describe the program, and develop three (3)program objectives.  Complete the whole table on the next page to develop a project plan. 

Suggestions could include:

• Mental health promotion
• Playgroup for young parents
• Recreational activities for people with disability
• Weekly luncheons for homeless people
• Recognising the role of carers
• Lobbying for a skate park
• Job seeking skills for long term unemployed
Program Plan Template

7. Based on the program plan you have developed in question 6 above, give consideration as to how it will be implemented, monitored and evaluated. Complete the table by providing two strategies to assist with each of the following:

• Support requirements
• Objective monitoring
• Risk and sustainability monitoring
• Resource monitoring
• Feedback monitoring 
• Evaluation measures

8. Programs may need to be modified because of social and cultural factors impacting on clients, continuous improvement, changing policy and budgetary framework, a change in legislation, change in government, loss of project funding, poor participation etc. Identify a potential contingency and describe how you would modify your project as a result of the contingency (approximately 100 words).

9. Develop an evaluation survey (containing at least 5 questions) that could be completed by clients to assist you in evaluating the success of the program objectives (25-50 words each).

Develop a rating survey (containing at least 5 questions) that could be completed by clients to assist you in evaluating their level of program satisfaction (25-50 words each).

4. Assessment Rubric

Below is a rubric that determines whether your answers and knowledge are satisfactory or unsatisfactory. 

To be deemed satisfactory, and to pass the assessment, you must complete the requirements for the column that is titled ‘Satisfactory’. 

It is advisable to read the rubric for the question you are answering to determine if you have fully answered the question to the correct standard.

5. Units of Competency

This assessment contributes to the overall competencies for the following unit(s) of competency: 

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services

CHCCCS007 Develop and implement service programs
 

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