Highlights
Task:
Background/Overview
The community services critical incident manager takes the lead in critical incidents. They are the individuals who are called on to ensure the organisation (and staff) have met legal and ethical obligations. It is the managers who complete the critical incident reports, conduct structured debriefing sessions and recommend further staff training so the incident is avoided altogether or dealt with more appropriately.
2. Brief
In this assessment a critical incident has occurred involving a client and one of the Brighter Futures staff members. As a result, you are to plan
and conduct a debriefing session with the staff member directly involved. You will need to establish that the staff member acted in accordance with their legal and ethical obligations and record the incident officially on the approved critical incident form.
Questions/Tasks
Scenario
A critical incident has occurred at CareShore in the Brighter Future program. Samantha (Sam) the community services program worker has been working with the White family. The parents (Jo and Doug) have had a history of alcohol and drug usage but had been managing well. Sam had been doing regular home visits, working with Jo especially, and ensuring that their daughter Milly was going to preschool. Sam had called in to see Jo and talk about Milly and how she was going in preschool. Although no one answered the door Sam could see a car in the driveway and figured that someone was home. Then she heard Milly crying. Sam rang CareShore for you, but as you were unavailable spoke with Kie on reception. Kie was not really sure what to do but felt Sam should not enter on her own. Sam was getting increasingly concerned as she could now hear Milly crying for her mum (Jo) loudly. Kie and Sam agreed that Sam should try to go inside. Kie wasn’t able to contact you either, so she rang the Police.
1. a. When should the debriefing session be scheduled and where should this occur? Name 2 factors to take into consideration for both the timing and a location. (60 words)
b. Design 5 questions you could ask Sam to assist in her debriefing the incident (30 words per question)
1 Where did you see body lying in the room exactly when you first entered ?
2 Miley was at what position when you entered the room?
3 Was room well settled or everything was disturbed?
4 Is window of the room open?
5 When did you hear Miley crying ?
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