Emphasizing & Information and Communication Technologies (ICT) - Management Assignment Help

Assignment Task -     

One of the most conspicuous trends of today’s industrial world is to see emphasizing on knowledge asset management than ever, hence to support its growth, competitive edge (Civi. K, 2000) and return on investment. In my opinion, information and communication technologies (ICT) play an important role in the knowledge management process.

There are four stages of knowledge management: discriminating knowledge, identify suitable field for knowledge application, dissemination of knowledge and finally implementation of knowledge (Damarest, M.,1997). Additionally, knowledge management requires a industry-wide strategy which comprises policy, implementation, monitoring and evaluation. To accomplish all those knowledge management process, managers need to utilize information technology.

For instance, companies like manufacturing, customer feedbacks are given importance to innovate product design and to improve quality in order to meet customer requirement. Without the implication of ICT and IT professional (Holtshouse, D.K, 2013), industries  are unable to gather mass customer’s opinion to improve its policy in regard to customer demand.

At the same time knowledge distribution made easy and swift with the help of internet and other advanced technology. The more the technology involved in the industry the more the industry gain competitive edge (Tseng, S.M., 2008). Inflow of knowledge from other organizations or from other source also possible by technology.

When it comes to knowledge management, the monitoring and evaluation is also the key factor for any industry. Once knowledge is generated and set as company policy, then it is to be monitored whether the knowledge assets are being implemented effectively and efficiently (Maier, R. and Hadrich, T., 2011). Technology like ICT is the best tool to monitor any process. Monitor and control could be in the form of periodical reporting, key performance indicator, and productivity improvement etc.

For example,in the shipping industry management always gather data of different near miss and marine casualty (Lappalainen, Vepsalainen et al. 2011) that occurs on board. Followed the data analysis they reveal the root cause of accidents and recommend possible guidelines to avoid recurrence. Later on the industry disseminates this findings as marine notice or marine circular either in the company or in the entire marine industry. Without the implication of ICT it is not possible to process simply the data and information into knowledge.

Finally, knowledge asset is recognized as a key source of advantage. ICT makes it possible to manage the knowledge asset in all the industries be it small or big.

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