Highlights
1. Environmental Risk--Uneven or slippery floor surfaces, poorly designed stairs without handrails.
E.g. of minimising this risk= wear proper footwear
Physical Risk= poor standing balance, poor visual, dizziness while standing
E.g minimising risk= use four-wheel walker
Physiological Risk= gait disorders, sensation in limbs and feet.
2. plan to make changes to result in improvements in patients, implement the plan, evaluate the improvement activities, act to standardise the process for example, if improvement is not successful, analyse what could be done.
3. communication skills- communicate effectively with clientsand adapt their communication style.
- Showing respect and care= be compassionate, spend appropriate time with patients, demonstrate active listening is important in gaining trust.
- Confidentiality= patients need to know that they cant trust healthcare professionals to respect their privacy and dignity to prevent them from not sharing information or ask for advice.
4. purpose of planning process is to minimise cost of performance and eliminate unproductive efforts, helps management in adjusting and adopting according to the changed that take place in the environment.
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