Ethical Decision Making and Conflicts of Interest - Communication Techniques - Accounting and Finance Assignment Help

Assignment Task:

1. This activity will enable you to demonstrate the following performance evidence:

• Demonstrated effective communication skills in 3 different work situations

• Clarified workplace instructions and negotiated timeframes with 2 colleagues

• Responded appropriately to 3 different situations where communication constraints were present

• Completed 2 written or electronic workplace documents to organisation standards

Answer the activity in as much detail as possible, considering your current employer’s requirements or the requirements you believe will be required in your chosen career.

2. The answers to the following questions will enable you to demonstrate your knowledge of:

• Legal and ethical considerations in relation to communication

• Sources of information and the application of legal and ethical aspects of health and community services work 

• Ethical decision making and conflicts of interest

• Principles of effective communication, including models, modes and types

• Communication techniques

• Influences on communication

• Potential constraints to effective communication in health and community service contexts

• Health and community services industry terminology relating to role and service provision

• Importance of grammar, speed and pronunciation for verbal communication

• When and how to use and recognise non-verbal communication

• Structure, function and interrelationships between different parts of the health and community service system

• Organisation structure and different models to support optimum client service

• Digital media and use in community services and health sector

Answer the activity in as much detail as possible, considering your current employer’s requirements or the requirements you believe will be required in your chosen career. 

3. Scenario

A patient/client has visited your service to ask for assistance with a healthcare matter, for example, they require additional medication or have requested to see a specific worker. They are displaying signs of stress/agitation and have requested a quick response.

 Provide an account of this below in a clear manner, for passing to the appropriate person.

 Imagine you work in community services or other. Identify an area of your work that could be improved and answer the following:

• What is the issue?

• What could be improved about it?

• How would you achieve this?

• What would this solve?

4. For each of the identified roles from the previous question, briefly explain the communication protocols that apply in your interactions with them.

Managers

             Supervisors

             Inspectors

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