Explain the Importance of Establishing Formal Systems and Processes - Management Assignment Help

Assignment Task:

Task:

Assessment Task 1: Written Questions WRITTEN ANSWER QUESTION GUIDANCE The following written questions may use a range of ‘instructional words’, such as ‘identify’ or ‘explain’. These words will guide you as to how you should answer the question. Some questions will also tell you how many answers you need to give – for example, ‘Describe three strategies…’. ? Describe – when a question asks you to ‘describe’, you will need to state the most noticeable qualities or features. Generally, you are expected to write a response of two or three sentences in length. ? Explain – when a question asks you to ‘explain’, you will need to make clear how or why something happened or the way it is. Generally, you are expected to write a response of two or three sentences in length.

QUESTION 1 Explain the importance of establishing formal systems and processes to support continuous improvement.

QUESTION 2 Describe two key elements of a formal continuous improvement system. e.g.: Participation of all staff Cyclical Measurable 2

QUESTION 3 Explain how the Plan, Do, Check, Act cycle can be used to support effective continuous improvement.

QUESTION 4 Explain how brainstorming with staff can be used for effective continuous improvement. e.g.: Generating more ideas; More input can be sourced from individual staff

QUESTION 5 Explain the relationship between continuous improvement and knowledge management.

QUESTION 6 Explain how continuous improvement works as part of a quality management system. QUESTION 7 Explain how the goals of lean manufacturing and sustainability are synonymous.

QUESTION 8 Explain the relationship between performance management and continuous improvement within an organisation.

Assessment Task 2: Develop and Implement Continuous Improvement You need Submit: ? Email with the following attachments:

o Research notes o Continuous improvement policy

o Continuous improvement tools (x2)

o Continuous improvement PowerPoint presentation

Email with revised continuous improvement policy attached Scenario(E-OfficeWorx): Please refer to the workbook for details.

1. Customer meeting. 3 To make sure you have enough information about the customer service issues, you are going to meet with one of your main customers. You want to find out what their customer experience has been like with E-OfficeWorx. Make sure you are familiar with the customer service issues listed in the scenario information above. Your assessor will play the role of the customer. During the meeting, you will need to demonstrate effective communication skills including: ? Speaking clearly and concisely ? Communicating in a way that is professional, respectful and appropriate based on the customer–organisation interaction

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