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When people set out to look for health care, they tend to look for the best. For example, we want the best facilities, the best nurses, the best doctors and the best equipment. And how is this determined? How does the public know how well a facility or individual in health care is doing and why would it be made known to the public?
The answer to the majority of those questions is simple. Knowing how well an individual performs or how well a facility performs pertaining to health care is essential to making a decision on whether or not to use the individual or the facility. Patient outcomes, compliance and national standards give the public a general idea of "what's going on". In some facilities such as long-term care an annual survey is performed by DHEC or Joint Commission or both. These surveys help to determine that the best practices are being used and the standard of care is being given. The results are also made know to the public. As for hospitals they are graded by what is called HCAP scores and it is based off care and patient surveys as well. Public and government funding can be effected by these scores and surveys as well. Another way the public can see results of facilities and companies is through website reviews.
I feel like companies have the obligation to tell families how well and how badly they are doing. This shows transparency and honesty. "Ensuring quality is a critical component of high-performing health systems. Having access to health care is not enough: patients who enter the health care system-whether a clinic, a hospital, or another venue-need to be confident that they will receive care that is safe, effective, and consistent with the latest clinical evidence"(Jha, 2018). Revealing this information has the potential to hurt and help companies. The information gathered can be used to identify strengths and weaknesses of the company or facilities which can be used as a tool to improve their quality of care.
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