Highlights
Acknowledgement:
I would extend my gratitude to all the supervisors and guide for their assistance and helps which they give to guide for the accomplishment of this dissertation. With the help of their support and consistent assistance, I have been able to complete this dissertation. Without their support and help, would not be able to conduct this research study in the given in-depth. I along with my supervisor and their guidance, complete this dissertation work with the extensive knowledge. I would extend my express my sincere gratitude and acknowledgement to all my teachers and friends whosoever have helped in my study for completing this research work. Nonetheless, a significant amount of the participation made by the respondents has also been very helpful for this dissertation.
Background research:
Employees are really important for the hospitality industry while managing stress as well as the company managed the things by taking help from them. Additionally, rules and regulation of association are playing a major role when directors are making strategies for their stress managing because all the things needs to be done in a professional way without abiding the company’s policies. Basically, rules of a business direct entire team who are engaged in handling stress that how can they implement things in a professional way. Hence, an enterprise needs to consider the policies, terms and conditions of the hospitality industry while making any decision in order to minimize the probabilities of mistakes. Thus the employee’s behaviour and their affecting factors play a pivotal role in this research dissertation. However, it is found that industry requisite to consider the macro environment also while making any decision related to their business because all the factors are interlinked with each other.
• Political rules and norms control the industry
As per the views of Ghosh and et. al., 2013 states that For example; political rules and norms control the industry while doing their business across the boundary as there is some different provision for the corporate world while dealing with foreign clients. Apart from this, legal bodies are responsible for designing several laws, act and conducted distinct amendments according to the modern world or demand that needs to consider by the hospitality industry while performing their business activities. Moreover, the emergence of advanced technology helps the stress management team in various ways but it’s not easy to handle it because modern tools are having too much uniqueness which might not understand by distinct people. In fact, usage of technology also requires skilled knowledge in order to control the probabilities of heavy loss. This shows that there are plenty of factors are identified which influence the stress management process in various ways which might be in a positive or negative manner. It’s all based on the company how to take the elements either in a positive way or a negative one.
• Employees are really significant at the workplace while managing stress in the hospitality industry
According to Liz Ryan, 2016there are the number of reasons which shows that employees are really significant at the workplace while managing stress is- Every employee is having some influence on customer connectivity.
• Staff members are having powerful energy in bringing back to the company in the marketplace.
• Somehow employees are responsible for managing business activities which helps them in attaining competitive advantage at the global marketplace.
• Employees are a real member who is responsible for maintaining a genuine connection between CEO and leadership team of a top-level enterprise as well as users of the market.
• As per the manager point of view, customers are just like gold whereas employees replaceable cogs in the machinery.
• Stress factors in the hospitality industry
As per the viewpoint of Garg and Dhar, 2014 there is the number of things which incurred at a global marketplace that increases the stress of business dealing in the service sector but somehow companies get succeed in managing it by considering several factors. Some of the necessary stress that might occurs are; the emergence of high-level competition, complex technology, emerging of close substitutes, fluctuation in consumer choice and preferences henceforth. All these elements create a problem for the hospitality industry while running their business activities and somehow act as an obstacle in a company’s success. Thus, the industry is trying to manage their internal and external stress with the help of distinct models or by implementing new ideas at the marketplace because creativity is a key to seek the attention of end-users. But at the same time, it’s not easy to manage the high level of stress because the hospitality industry is influenced all the internal and external factors such as; political, economic, employees, and legal, suppliers, environment, policies, rules & regulations and team leaders henceforth.
Problem Statement:
The given problem statement of the dissertation reveals the brief details and description of the issues which point out the factors affecting the stress in the employees of the hospitality industry. This problem statement reveals that the individuals who feel that the job is controlling them too much then they are in a state of stress level. For example; executives and senior leaders are controlling their subordinates and enforce them towards certain job responsibility to complete it in a minimum time frame. Leaders of the hospitality industry need to manage their self-stress and too much concerned about their subordinates that they can handle the stress by themselves instead of passing to it to their juniors. In this dissertation, the focus has been made on the examining the factors of the stress management and shows that these stress factors have an adverse impact on the performance of the employees and also affect the overall outcomes from operations of the organization
Research Aims and objectives:
The research aim and objective of the paper are the main pillars which play a significant path of the whole desertion. It reveals the overall object and evaluate the essence of the undertaken research. Every researcher is indulged in assessing the research topic and use the research aim and objective to guide himself for the whole dissertation. The research aim and objective is divulged clearly in the first part which defines the comprehensive research statement. It clearly and with the proper precise understanding divulges the main aim of the research study. Research aims and objectives are a significant part of the whole research study which acts as a guiding path for the researcher. Every research has a well-defined aim which is stated clearly before starting the research in the area of study.
Research aims:
The main research primary aim of this study is to find the imperative factors which might affect the stress management in the hospitality industry. However, the research study focuses on the values, belief and culture of the employees in the hospitality industry and possible factors which may, directly and indirectly, affect the stress management in the hospitality industry. This research also analysis that there are various factors or the reasons involved in the daily jobs of an employee which influence the stress into his working. However, this research also enlightens the details about the fact that to cope with these conflict and to protect the backbone of company i.e. employees, it is needed to have a betters stress management in the company.
Research Objectives:
The research objective is to address the following given objective which helps in enlighten the factors affecting the stress management in the hospitality industry.
• To Evaluate and examine the theories related to stress management in the hospitality industry
• To understand how employee’s values, belief, culture and perception impact the stress management in the hospitality industry in context with the assessment of Starwood hotel.
• To study the factors liable to increase the stress in the employees of the hospitality industry
• To analysis the perception, values and belief which might negatively impact the stress management
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