Highlights
Use one of the following service systems as an example, carry out a detail investigation and study of its co-created values, configurations and interactions with other systems. (Food services, Cleaning and Garbage Collection services, Medical, Health and Hygiene services, Education and Training services, Consultancy services, Financial and Accounting Services, Security and Safety services, Social and Community Services (elderly, children, youth), Data and Information Management Services, Communication and Transportation services (goods and people), Entertainment services, Beauty and Cosmetics services, Tourism and Hospitality Services, Retail and Shopping services, Insurance and International Trade services, Advertising and Marketing Services, Logistics and Distribution services, Religious and Cultural services, Gambling and Sport services, Government and Non-Profit services, Housing and Real Estate Services, e-Commerce and Web services, Personal services (e.g., Birth, Marry and Funeral services),…etc
Write a report of a maximum of 10 A4 pages (excluding the appendix) of the following topics:
1. Define the values created in the service. Why these values are co-created?
2. Identify the customer’s inputs and the producer’s inputs, and explain how these two sets of inputs’ variations interact with each other and affect the service design, operation and management.
3. Is it possible to make the service “configurable” and with “limitless customer services packages available”?
4. How can governance institutions support service delivery, and particularly in conflict and fragile situations?
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