Highlights
Part A: Too Many Leaders
When the economic climate takes a downturn, such as the global financial crisis (GFC) of the early 2000s or the current COVID-19, businesses must adapt. This results in many companies finding it necessary to restructure and implement redundancies. Rearranging an organisation can take time and leave a company exposed to a number of risks during such a transition period. Piccollo Ltd, a provider of low-cost loans is concerned that a recent restructuring period has led to an imbalance of staff in some of its divisions. Management at Piccollo Ltd aims to employ staff such that 75% are at the consultant level (junior staff team) and 25% are in supervisory (senior staff team) roles. Senior staff typically hold a great deal of tacit knowledge about company practices and policies and may have much historical insight into the market. They also provide valuable mentorship and leadership to the company’s rising stars. Piccollo Ltd offers three types of loans: home loans, car loans and personal loans.
The manager of one of Piccollo’s divisions is concerned that his division has too many senior staff, which he claims creates difficulties in determining a brief strategic approach and will lead to budgetary shortfalls for his division. On the other hand, another division manager is worried that her division employs too many junior staff, which she claims has led to lower employee satisfaction levels. Many of her staff are undertaking tasks for which they are inadequately trained. Both division managers have asked that some level of balance across divisions be maintained. Unfortunately, various databases that contain information on employees’ levels of appointment and the areas in which they are employed have not been completely updated to reflect all changes. However, results presented in the below table, from a recent survey of 48 employees collected for another purpose, reveal information that may offer some preliminary insights.
Division
Employee level Home Car Personal
Supervisor/senior staff 3 6 3
Consultant/junior staff 8 15 13
Total employed 11 21 16
Answer the following questions to help managers make decisions
a) What is an alternative way to present the information provided in the table above so that management can easily determine the probability that someone works in a specific division and has a particular appointment?
b) The management of Piccollo attempts to hire and place staff in each division based on customer demand. What does the probability of someone working in each division suggest about the types of loans that customers are looking for from Piccollo Ltd?
c) Piccollo Ltd hopes that consultant employees outnumber supervisors such that one in four employees, or 25% of total employees, would be a senior staff member in a supervisory role. Using the survey of 48 staff members, is this being achieved?
d) Using the values presented in the case study, what is the probability that a staff member would be employed in a supervisory role, given that the employee is employed in the home loans division, the car loans division or the personal loans division?
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