Highlights
Business Case: In this section you are required to do the following:
Choose any company/organization. When evaluating different alternatives you should consider choosing an option from business areas were you sustain a strong level of understanding/expertise. You should also aim for choosing an organization that requires the exchange of data with external entities (e.g. partners, suppliers etc.)
Create a detailed company profile. The company profile must include the following sections:
Business Details (e.g. Company Name, Established Date, location(s))
Company Basics (e.g. Description of the business, product descriptions, Description of services, number of employees, market shares, annual sales etc.).
Company Profile:
Business Details:
Abu Dhabi Department of Economic Development (United Arab Emirates), established date in 1974. The location is in Abu Dhabi, behind Abu Dhabi Municipality (Zawya, n.d.).
Company Basics:
Description of the business:
Abu Dhabi Department of Economic Development (ADDED) presents economic and commercial policies, establishes its economic guidelines, goal as well as the procedures, ensures the complete optimization of its human and material capital, participates in both the development of local and federal laws and regulations, prepares and issues the economic data and studies, all with the goal of achieving the economic growth of the Abu Dhabi and to improve the business in the United Arab Emirates (Zawya, n.d.).
Product descriptions:
There are some legal provisions to protect the customer rights in the UAE. The ministry provides a hotline in order to receive all the customer complaints that is related to infringements of the customer rights. For instance, each person in the Emirate can communicate directly with their department of economic development in case of any damaged product and consumer complaints and the department can raise their awareness about both their rights and their duties (Consumer Protection, n.d.).
Description of services:
There are many available services that is launched by the Abu Dhabi government. The most used services in Abu Dhabi are freelancer license, instant license, Abu Dhabi trader license, tech license, rowad industrial, golden service, business license procedure, ecommerce services, goods inquirers, all in one, and direct foreign investment (Abu Dhabi Business Center, n.d.).
Market shares:
According to the Abu Dhabi Department of Economic Development mentioned that “Abu Dhabi economy grew by 2.7% in the third quarter of 2019, with GDP growth mainly due to oil sector growth of 6.8% the same quarter” (Abu Dhabi Department of Economic Development, n.d.).
Annual sales:
According to the Abu Dhabi Business Center, the number of economic licenses renewed in 2019 was 80,477 with the total number of economic licenses registered in the Emirate was 172,577 in the previous year (Sophia, 2020).
Explain and identify current and future integration needs and challenges.
There are various concerns due to the COVID-19 pandemic that affected the economic business. The first current concern is ensuring continuity in the execution of real estate projects was one of the most important challenges they are currently facing. In addition to that secure the returns and revenues expected to enable them to meet their loan obligations to bank and financial institutions. Despite that, participants expressed optimism about the ability of the real estate sector to recover after the government has consistently supported other economic sectors by providing financial liquidity to the market utilized for purchasing or even leasing, thereby maintaining market demand (GulfToday, 2020).
Moreover, due to Covid-19 pandemic, the Abu Dhabi Department of Development has launched a new website. All the services are now online on the new website because of the digital transformation. Users can search for the services online and read all the information and all they need is to click a button in order to apply the requested service and pay online. Thus will help to minimize the risk of viruses and at the same time help to increase the economic business in the country (Kamel, 2020).
System Architecture (as per IEEE Std 1471-2000 Recommended Practice)
Select a system in your organization for which you will document its architecture. Briefly describe the major components of the system.
The system for the Abu Dhabi Department of Economic Development Dhabi is DED portal. The DED portal includes various services such as
Process Modelling and Performance Analysis.
Process Identification and description. Based on the description of the company you have previously described identify a process that requires some integration. The scope of this integration should be limited to processes that span 3-4 business units/lanes and involve at least 4 actors. Some example of processes are:Sales Order Entry
Shipping and Freight claims
Disaster recovery procedures
Bill of materials etc.
The processes must include an integration scenario i.e. some collaboration/exchange of information with an entity external to the organization. The process you have identified must be accompanied by a detailed narrative description.
Process Performance Management (BPM): For each process implement time and cost analysis calculate the process cycle time and then estimate the cost of the process (i.e. Annual volume of awards, FTE and labor cost)
Process Evaluation Summary. After you have completed the performance evaluation for each process create a summary that outlines your findings. In particular expose possible problems you have identified and suggest probable improvements.
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