Highlights
QUESTION 1
There are two datasets on 14 separate variables (HATCO and Hatmiss) which are examples of a segmentation study for a business-to-business situation, specifically a survey of existing customers of HATCO consist of 100 observations while Hatmiss consist of 70 observations. Three types of information were collected:
The data provided should give HATCO a better understanding of both the characteristics of its customers and the relationships between their perceptions of HATCO and their actions toward HATCO (purchases and satisfaction) A definition of each variable and an explanation of its coding are given in the following sections.
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