Highlights
Questions
Complete the following sections of your HC QM Manual:
1. Introduce the HC QM Manual by referencing the QM gurus, state the purpose and importance of the HC QM Manual
2. Explain briefly what may be the challenges and opportunities in the purpose.
3. Provide a general systems model graphic (inputs, conversion process, and outputs). For the general systems model you may wish to provide an example from your real-world or a vision of your real world. Where wellness or stability was restored. Other students have included reduction or elimination of medical errors, patient satisfaction, and/or cost containment. For the HC QM Manual you may wish to provide a balanced scorecard graphic example.
Complete the following sections of your HC QM
Manual:
1. If not already included, discuss the basic concepts of:
o Purpose of the manual
o HC SWOT Analysis
o Gurus in the field as Deming
2. If not already included, finish a balanced scorecard graphic example from your current or future real-world in healthcare knowledge
3. Select other tools for definition and graphic inclusion as a Gantt chart, network diagram, PERT, and/or CPM
Complete the following sections of your HC QM Manual:
1. Define Six Sigma and Lean through graphic examples
2. Define DMAIC problem solving and decision making methodology through:
o Process definition example
o Process measure example
o Process analysis example
o Process improvement example
o Process control example
3. Define and provide a value stream mapping example from your current or vision of the real-world in healthcare
4. Define and provide a root cause analysis example from your current or vision of the real-world in healthcare
Review the manual to include the following applications of your HC QM Manual:
1. Define and display the QM tools through graphics of:
o process models of value as added value versus non-value added activities
o flowcharts
o value stream mapping
o process analysis design or chart
o simulations of scheduling, queuing, and or bottlenecks.
Complete the following sections of your HC QM Manual:
1. Define and provide a graphic example of demand forecasting, through approaches, averages, and/or formulas graphics.
2. Define and provide a graphic example of supply chain management.
3. Define and demonstrate a pharmaceutical SC example, you may wish to include trends in robotic medicine in pharmacies
Complete the following sections of your HC QM Manual:
1. Define and include an example of HIT flexibility, EHR, and/e-prescribing
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