Health Service Operations Management - ABS

Assignment Task

1. Referring to the review paper by De Souza (2009). “Trends and approaches in lean healthcare”, Answer the following questions:

a. What is Lean methodology? What is its history?

b. What kind of wastes does Lean address? Give examples to illustrate its applications in addressing healthcare operational process wastes.

c. Describe potential applications of Leans in healthcare.

2. Referring to the systematic review on the validity and rigor of applying PDSA methodology in healthcare improvement projects (Taylor et al., 2017),

a. What is the main literature gap behind the methodology of PDSA in the context of articles published in journals aiming to improve healthcare systems according the review paper? What deficiencies have been unraveled with respect to the use of PDSA?

b. Describe the four stages of PDSA in terms of their content, milestones and how each stage contributes to the overall improvement project.

3. Propose a PDCA improvement project to address a healthcare problem of your choice. Minimum of words.

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