HealthCare Management Care Process Assignment - Swiss Business School

Assignment Task

Part A

The following questions pertain to the article by Ong et al. (2015) Please answer all the following questions 

1. What are the different types of waste that can be identified in the hospital as described in the above-mentioned article? What is the financial impact of these types of waste?

2. What types of health services use is this case study?

3. What was the proposed improvement project? What were the objectives and what was the intervention/ solution proposed? How would the hospital know that their interventions eliminated or reduced the problem they were facing?

4. Propose and explain 3 tools that would have been used by the improvement team during the plan stage of the PDCA cycle. Justify the selection of each tool by highlighting the expected benefits of each tool.

5. What was the purpose of the use of the survey? What analysis can be withdrawn from the survey results?

6. What improvements took place by the end of the project?

7. Why did doctors change their practice quickly at the end of the intervention?

8. Is there any evidence in the literature that supports the significance of using quality improvement projects using Lean, Six Sigma and its impact on performance, efficiency and safety?

9. Does this study represent an example of utilization management? What type of Utilization review is this study?

Part B

Explain how clinical guidelines, clinical pathways and protocols can help in improving utilization management in healthcare? Provide examples of applying guidelines in the context of utilization management.

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