Hospice Telephone Helpline Case Study - Management Assignment Help

Assignment Task

PROJECT CASE STUDY:

Hospice Telephone Helpline Project details: You are a manager in a local hospice and the Chief Executive has asked you to set up a telephone helpline for family carers of patients who have a terminal illness. (A hospice typically provides supportive care to people in the final stages of life.)

Although the patients receive excellent support from the doctors and nurses, there is a desire to improve support for carers to reduce their stress and isolation. It is anticipated that this will help them to maintain their caring role.

You must develop a project plan to design a new hospice telephone helpline which sets out how your team intends to implement the helpline. Your team will be responsible for planning the different aspects of the project – setting up the helpline office; identifying the needs of key stakeholders (primarily the family carers); developing a staffing rota and ensuring the helpline team are cared for, especially as they will be advising on terminal illness. The goal is to ensure the helpline project is delivered on time, on budget and at an appropriate standard. You will use existing staffing resources and your initial budget is £25,000.

When you write your report you are expected to:

1. Describe, critically evaluate and discuss the application of each of the three tools you have chosen to the case scenario. This means you must introduce and describe each tool; explain how the tool is applied to the chosen case study in practice: and critically evaluate each of your chosen tools by assessing the strengths and weaknesses. You are expected to use references to do this.

2. Draft a diagram for each of the three tools. By diagram we mean a table, register, Gantt Chart, Raci Matrix etc. This will be a pictorial representation of each tool drafted by you, pasted alongside the tool. You are not allowed to only cut and paste images taken from the internet (e.g Google images). However, you may use an image on the Net as a basis for your own work and amend it, but you must cite the source and then put ‘amended by author’.

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