Hospital Leadership in Support of Digital Transformation Assignment

Assignment Task

Introduction and Background

Theoretical context

This research is aimed to present an overview of the digitalization and new hospital information system software implementation at Aster Medical Centre where I am serving as a Unit Incharge. The problems I faced and the range of improvement changing New Hospital information and implementing upgraded digitalization for better enhancement, productivity, service improvement and performance of the company.

Practical Context

Aster Medical centre is one of the leading medical centre providing health facility to different community at United Arab Emirates. With over more than 36 years of Experience since established in 1987 company is focusing in community health and benefits. The company is focused on delivering patient health care and wellbeing with expert doctors, Nurses and para-medicals. Since its establishment, the company has engaged a continuous improvement process to effectively build its network in different locations in multi-nations, GCC, India and had built pharmacy networks and successfully running all over United Arab Emirates.

The majority of Aster Medical Centre staff is qualified professionals of internationally trained with Basic life Support training experts, consultants, specialists and technicians with valid license to Practice. This combination helps ensure that we are fully responsive to industry standard platform changes and to offer constant training and support.

Aster Medical Centre consists of many medical centre, pharmacy, hospitals which are under Aster DM healthcare. While working in Aster Medical Centre since 2012 joining as a customer executive reaching to unit incharge, I have been responsible for looking after unit performance, business improvement, looking operations and making suggestion for preventive and corrective maintenance, and any renovation or modification needed.

Since joining the company, I come to know about number of issues with Hospital information system currently in use and digitalization of the company, including (but not limited to) following:

• There was no Proper Hospital System which is required as per current market needs.
• There were no specific Upgrade & Modification plan that needs for each organization.
• System is not giving all data which will be helpful and required in digital marketing.
• There was no proper reports to track daily reports.
• All Above Challenging issue was to get these changes accepted by higher authorities and the staff assistants. The change in work is usually not welcomed with open arms.
• The above list of issues is not all inclusive and their number of other issues that I have been addressing as a Unit Incharge which will be discussed at length in the research paper.

Value of research

The research will help in resolving all of the above identified issues, targeting all the stakeholders of the Aster Medical Centre and a long list of secondary beneficiaries includes whole organizations that might get benefitted by realizing the benefits of upgrading upgraded system and going into digitalization.

Currency of the research

The currency of the research is ‘AED’ and the value of the research will be measured in terms of both qualitative measures and quantitative measures.

Research ethics

Compliance with ethical considerations is an important part of this research project. Throughout the research project I will make sure the transparency of the research and reliability of the research results; and during the research following ethical principles will be followed:

• Honesty – Every result will be disclosed honestly, and no data will be fabricated.
• Objectivity – All analyses, decisions, and interpretations will be free of bias and personal judgment.
• Integrity – A consistent approach to all actions while maintaining good faith, fairness, and fair dealing.
• Respect for Intellectual Property – Throughout the research, no plagiarism will be committed, and all credit will be given appropriately.
• Social responsibility – In order to protect public education from any possible social harm, the research will follow the social good.

RESEARCH QUESTIONS, AIMS & OBJECTIVES

Research questions

Hospital information system for Aster Medial centre is mostly undertaken at start and mostly advance planning and future planning and going with updated and trends is missed and importance was not given.

 The research will aim to find out answers of following concerns:

• How the New Hospital Information system and digitalization will secure and sustainable work environment contribute in the productivity of employees’ work and in the improvement in the productivity.
• In what way New Hospital information system will benefit the Aster Medical Centre. How much amount of money, employees work hours will be saved. What percentage the accuracy of work will be improved?
• Comparison between performance of the companies’ with old Hospital information system and upgraded Hospital information system.– this comparison is aimed to get the management of the company more convinced for having proper upgraded system.

Research aims & objectives

The research will provide an insight to solutions of above stated issues in Aster Medical Centre. Also, there will be an insight to benefits including:

• Effective automated digitalized system will provide range of information from deep in details to quick summaries reflected on main dashboard, to help senior management in making decision on timely basis.
• Thorough and Consistent Processes to make sure effective and efficient changes and upgrades as per market needs
• Creating positive and satisfying work environment to:
• attract and retain quality staff,
• improve their productivity and efficiency, and
• Create a positive workplace culture.

The study will look at various aspect of Aster Medical Centre, which has various benefits on the company in specific, and also on the society and the economy in general. The research will add value in number of ways:

• Improve risk, waiting time and employee satisfaction. – reduce costs, risks, and increase patients and staff satisfaction.
• Personalized environment with visitors – have more time and energy to spend with visitors for giving them personalized service.

In this rapidly growing, competitive and technological developing and changing environment, Updated digitalization and Change in New Hospital Information has become a need for the companies. In this study, I will help to explore and identify number of benefits that will add value to Aster Medical Centre.

Layer

1. Philosophy

The chosen lookup philosophy is pragmatism. The method is chosen&nbs due to the fact it offers with the facts and thinking about the significance of sensible consequences this will be an explanatory lookup that targets to provide an explanation for the causes penalties and advantages of Implementation of New Hospital information system and digitalization Further this method is most appropriate for the aggregate of qualitative and quantitative records which will be used in the research.

2. Approach

Considering the nature of research, a combination of inductive and deductive approaches is selected. Since the Implementation of New HIS system and digitalization is a defined topic and a and the research aims to test the available studies on the Implementation of New HIS system replacing old one at Aster Medical Centre, therefore a part of research will be based on deductive approach. However, the inductive approach is selected, because this approach emphasis upon context and the organisational situation. Therefore, the results of specific Aster Medical Centre systems will also be utilized concentrating the specific contexts.

3. Strategy

Running the critical daily, weekly, and monthly reports for company is a time consuming process and tracking manually for reports that is often left undone. This created the need for an automated dashboard with New Changes that combines the important information from all the reports into one screen. The research will address this need and will try to come up with a useful solution based on detailed analysis. Further, this will be an explanatory research that aims to explain the causes, consequences and benefits of Aster Medical Centre with implementation of New hospital information System and digitalization, which is a well-defined topic and therefore I will follow secondary research approach.

4. Choices

Considering the nature of research, I will use combination of available qualitative as well quantitative data including work order count summary data. The collected data and information will be analysed using statistical analysis approach for quantitative data and thematic analysis approach for qualitative data.

5. Time Horizons

The time horizon is discussed at length in Project Plan section, where a Gantt chart is prepared and also each activity is explained.

6. Data Collection

As provided above, the research will follow secondary approach using combination of qualitative and quantitative data. Thus, required information and data will be collected from wide range of trusted sources including but not limited to:

• Authorized and approved research papers, Articles from magazines, journals, and newspapers
• Biographical works
• Literature reviews and review articles
• Indexes and abstracts
• Works of criticism and interpretation

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