TASK
Reviewing the key indicators of your hotel such as but not limited to (attach your balance scorecard in your report): o REVPAR
o Gross Operating Profit
o Market share o ROCE
o Guest satisfaction
o Staff satisfaction
o ADR
o Occupancy rate
o Public awareness
o Hotel quality index
o Annual staff turnover
2. Provide explanations on the key indicators in relation to how and why the performance is good / poor over the 24 months.
3. Develop a strategic plan to improve the key indicators for the various hotel departments o Front Office o Housekeeping Value
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