HRM: Happy dogs- Performance Management Report Assignment

Internal Code: MAS959

Performance Management Report Assignment:

Question 1: Manoj Handique - justification of the use of dependability, cooperation and communication/knowledge sharing as performance criteria Based upon the information that I have access to I have identified a number of different criteria that are relevant to the collaboration between pairs of dog walkers Cooperation: Cooperation is a key component in any work place and is especially important in a partnership. The pairs will need to work as a unit in order to succeed in their roles and achieve the best result for all stakeholders (owner, dog, business, and employees). Dependability: Like initiative it is hard to determine how someone performs in terms of dependability. One system of analysis could be to compile a range of data on an individual such as attendance at work, ability to complete task and if they are able to make deadlines. These data inputs paint a comprehensive picture of an individual’s performance. Communication Skills/knowledge sharing: When attempting a to pair to individuals to work as a cohesive unit the ability to communicate effectively will be of utmost importance to ensure that the instructions given and received are carried out correctly. A good collaborator uses the app. Introduce the concept here. Justify the app - how will it help employees be collaborative? Is it the easiest way to measure performance? Question 2: Surendra (SoLo EWa) - justification of the use of punctuality, feedback and the app as performance measures. Corresponding Performance Measures:Cooperation - turnover, peer feedback, team meetings (attendance?) Dependability - attendance, punctuality, peer feedback, feedback of owners (on time? - use of a check in sheet) Communication/knowledge sharing - use of app, peer feedback Expectation - uses the app. Standard - use the app everyday Define/set what measure means what. Where does each person fall in that measure? A good collaborator updates the app every day. How to quantify it? What is the standard for performance? Happy Dogs Website and Application - Chris Davis We have decided that the best approach to performance analysis will be the creation of a website and smart phone application that will act as a tool for management, employees and customers to complete tasks associated with the business. The application will be accessible to staff members and customers through an individual login. For customers of the business this app will serve as a way of booking appointments and services as well as providing feedback on performance and service that they have received. Employees will use this application to access tools such as their roster customer profile and interaction/ communication between their working partners. Employees will be required to provide feedback to their partner every fortnight in a report format detailing their appraisal of the other’s performance. Management are able to analyze the data provided by the pairs and can make use of the information at any time. This will hopefully ensure participation from employees as they will be unaware of exactly when their reports will be accessed. Question 3: Bobby Byrne - sources of performance information - how the above-mentioned performance measures will be rated and the creation of a rubric representing expectations for collaboration. How do we know if they are meeting those standards or not - use of app The Dog walkers are the source of the information - updating the app information (clientele info) Question 4: Chris Davis - explaining how feedback will be given via the app, and stating how and when performance appraisal review discussions will take place. Question 5: Gia Tran - the justification of the above-mentioned reward system (i.e. the use of rewards and recognition) explaining when they will be offered and under what circumstances. Extrinsic - monetary rewards. Best form of reward for part time employees