HUCL1101: Role Concepts in Health Care - Carla Case Study - Nursing Assignment Help

Assignment Task:

Instructions

Once you have completed the modules 1-4 prepare a word document that addresses the three Scenario Questions regards to the Assignment Scenario. Procedure:

1. Completed the modules 1-4.

2. Read the Scenario Questions.

3. Read the Assignment Scenario.

4. Use the information provided in HUCL1101: Role Concepts and any other academically reliable resources.

5. Once you have read the Assignment Scenario, prepare a paper that answers the Scenario Questions applying the Assignment Guidelines.

Scenario Questions Answer the following questions giving full explanations for your answers.

1. Identify and explain which of Carla’s needs are not being met

2. How does the interference with these needs effect Carla’s wellbeing? Include a description of any coping techniques you have identified.

3. Is time management an issue in this scenario? If so, what changes could be made by Daniel, Carla and the other staff members?

Assignment Scenario

Carla is a new graduate from Bow Valley College. She chose not to enrol for work experience because she felt nervous about being ‘placed’ in a health care facility and felt happier being able to choose where she worked. Carla was a quiet student and had always felt like the ‘odd one out’ in class. Her classmates were friendly enough but she did not spend time with any of them outside of the classroom. She had always lacked self-confidence but just assumed she would feel better once she passed her exams and started working. She had a passion for the medical industry and want to help people. Her goal was to be the best office assistant ever. Carla’s first job was in a small clinic in the suburbs of Calgary not far from where she lived. When the job was offered to her, she understood that she would spend most of her time on the front desk helping clients, making appointments and performing administrative tasks. On her first day the other staff were welcoming and friendly but soon left her alone to get on with her daily tasks. Carla noticed that when she was left alone the other staff would gather in the kitchen, drink coffee and chat. Unfortunately for Carla, her first day was ‘one of those days’. There were scheduling errors that caused frustration in the waiting area and an unusually high number of telephone calls. The work space was such a mess that Carla couldn’t find paperwork she required or client files that had been left out for the morning’s appointments. Carla felt quite confident answering the phone on the first few occasions but the more the phone rang, the more flustered she became and one caller became so demanding Carla didn’t know what else to do but hang up the phone. One client in the waiting area appeared to be intoxicated and began harassing the other clients who all looked to Carla to do something but it was her first day and although she knew she thought she was expected to intervene, she wasn’t sure of practice policy and was too nervous. When she looked around for help, none of the other staff could be found.

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