ICT30118 - Certificate III In Information, Digital Media And Technology - Red Opal Innovations Case Study & Diagnose Report Writing - IT Assignment Help

Assignment Task -                 
 

Specific task instruction

Scenario

In your role as IT Trainee at Red Opal Innovations (ROI_Scenario.pdf). As a trainee, your tasks include resolving issues from staff members and escalating problems as required.

Part 1: Diagnose and report on faults

Your supervisor has informed you that Josephine Bellini is having an issue with her computer, and he has assigned this issue to you.

Write a report for your supervisor (in your own words) using the ROI Report template (ROI_Report_template.dot), referring to the Asset Register  Service Level Agreement (, and IT Maintenance Procedure where applicable.

Include the following items in your report:

• Check the current call logs (ROI_Call_logs) and write an overview of the issue.
• Discuss other similar issues including both in-house and vendor support:
• Look at the previous call logs (ROI_Call_logs) and explain whether there have been any similar issues and how they were fixed.
• Find two appropriate websites online that discuss and solve problems with this type of component, which would be useful in diagnosing this problem.
• Identify the vendor support available by including the vendor’s technical site as one of your listed websites
• Include the website links and explain why these are reputable sources of information.
• Write a brief procedure detailing diagnostic tools you would use and the steps you’ll take to find the problem (you can use a diagnostic utility that came with the operating system or you can choose to use third-party diagnostic software to find the problem). Explain how the websites you listed have assisted you in writing this procedure.
• Assume that the problem is the hardware component you tested and that it’s still under warranty.
• List the vendor and describe the vendor support that’s available in this situation.
• Describe what the in-house IT Support needs to do in this situation.
• Identify and explain whether the replacement could be handled by the in-house IT Support.
• According to the vendor service agreement, briefly explain the following:
• Red Opal Innovations’ responsibilities (as the customer) for obtaining vendor support Any service limitations of the vendor.

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