ICT30118 - Information, Digital Media And Technology Report Writing - TAFE Assignment Help

Assignment Task

1. Discuss other similar issues including both in-house and vendor support:

a. Look at the previous call logs (ROI_Call_logs_prev.xslx) and explain whether there have been any similar issues and how they were fixed.
b. Find two appropriate websites online that discuss and solve problems with this type of component, which would be useful in diagnosing this problem.

• Identify the vendor support available by including the vendor’s technical site as one of your listed websites
• Include the website links and explain why these are reputable sources of information.

2. Write a brief procedure detailing diagnostic tools you would use and the steps you’ll take to find the problem (you can use a diagnostic utility that came with the
operating system or you can choose to use third party diagnostic software to find the problem). Explain how the websites you listed have assisted you in writing this procedure.

3. Assume that the problem is the hardware component you tested and that it’s still under warranty.

• List the vendor and describe the vendor support that’s available in this situation.
• Describe what the in-house IT Support needs to do to in this situation.

4. Identify and explain whether the replacement could be handled by the in-house IT Support.
5. According to the vendor service agreement, briefly explain the following:

• Red Opal Innovations’ responsibilities (as the customer) for obtaining vendor support
• Any service limitations of the vendor.

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