ICT50115 - Diploma Of Information Technology - Gather Data To Identify Business Requirements - IT Report Writing Assessment Answer

ICT50115 - Diploma Of Information Technology - IT Report Writing Assessment Answer

Assessment Task:

Assessment Task 1

Purpose

The purpose of this assessment task is to assess the students’ knowledge required for identifying, gathering, and preparing requirements for a review.

Assessment task description:

• This is the first (1) unit assessment task you have to successfully complete to be deemed competent in this unit of competency.
• The Unit Knowledge Test is comprised of five (5) written questions
• You must respond to all questions and submit them to your Trainer/Assessor.
• You must answer all questions to the required level, e.g. provide the number of points, to be deemed satisfactory in this task
• You will receive your feedback within two weeks - you will be notified by your Trainer/Assessor when results are available.

 Questions

Question 1: Provide a summary of common information repositories across a business and how you might identify them when trying to determine the requirements for a project.

Question 2: Provide an overview of the different question types that can be used to try and elicit information from stakeholders and an example of each.

Question 3: Provide an overview of the different information gathering techniques which can be used to gather information for a project.

Question 4: Explain what projects critical factors requirements are, and a system that can be used to categorise these critical requirements in a project.

Question 5: Provide an overview of the features and capabilities of Windows Server 2016, and the minimum hardware requirements to support this when looking at determining whether it should be used in a new network or network upgrade project or not.

Task 2

Assessment Task 2

Assessment task description:

• This is the second (2) assessment task you have to successfully complete to be deemed competent in this unit of competency.
• This assessment task requires you to complete a project
• A student is required to implement command line, hardware, and software tools to manage a network.
• You will receive your feedback within two weeks - you will be notified by your trainer/assessor when results are available.
• You must attempt all activities of the project for your trainer/assessor to assess your competency in this assessment task.

Scenario:

Design Excellence is a small interior design business provides consultancy and installation services specialising in kitchen and bathroom designs within the greater Sydney region. They provide these services to both individual clients and a number of architectural firms who sub-contract projects for their clients. They have been in operation for 12 years and have worked extensively on a wide range of contracts.

They currently promote their services via their website and social media channels included Facebook, Twitter, and Instagram. They also advertise in selected design magazines and on selected radio stations.

Design Excellence works with a large number of other businesses and trade sub-contractors when undertaking installation work. This includes ordering bathroom and kitchen products, as well as installation and fitting of kitchens and bathrooms. 

Recently Design Excellence work premises were extensively damaged in a large fire that started in a neighbouring business. As a result of this, the entire contents of the building including its entire network was destroyed, and insurance costs are currently being assessed. While some business data was lost, most of it can be recovered as the business houses backup facilities offsite.

Because of the recent disaster, and the delays in rebuilding the old premises, Design Excellence has found a newly refurbished premise in the surrounding area, and will be moving to these premises in the near future. The premises have already been pre-cabled with Category 6 Ethernet cable. As this is the case, the hardware components just need to be determined and purchased, along with any software requirements to configure and manage the network, and to allow employees to complete their normal work tasks.

You work as the IT Manager for Design Excellence and have been tasked by Terry Jackson who is the Managing Director, to implement a network in the new premises, so that the business can become operational as soon as possible.

You have pulled some of the organisation's data out of the backed-up business files. This includes the following list of the old network components that were used prior to the fire:

• A domain server running Windows Server 2012 R2 Standard
• Client desktop computers running Windows 7 Professional
• A router which acted as the gateway/firewall for the network
• Two 24 port switches to direct network communications
• A Network Attached Storage (NAS) that stored the business files
• Two network printers
• An Uninterrupted Power Supply (UPS)

 Activity 1: (Information sources)
In this activity you need to review the scenario, and then provide answers to the following in a word processor:
1. Provide an overview of the business including its business domain. 
2. Provide a summary of the old network including the hardware and software used.
3. Identify five key stakeholders (apart from yourself) that should have involvement in this project, and what you believe their degree of involvement in this project will be.
4. Identify five different potential document-based information sources that might be applicable for this project.
5. Identify what quality assurance practice you will use to determine the validity of the information gathered.
6. Describe current industry-accepted hardware and software that is applicable to this project including its features and capabilities.

Activity 2: (Conduct Interview)
Note: This activity is in continuation of the previous activity

For the purpose of this activity the assessor will play the role of the stakeholders.
1. Develop an interview agenda using a the organisational template below that includes:

• The location, date, and time of the interview
• The stakeholders who need to attend
• An introduction of what the interview is about, and what it will cover
• Six questions that can be used to during the interview to confirm with stakeholders business-critical factors relating to current and future directions of the organisation's network. You should use a mixture of open and closed questions.
• A closing statement

2. Undertake the interview as per the developed interview agenda orally. You need to: Conduct the interview as per the agenda

• Use listening and verbal skills to respond to feedback from the stakeholders.
• Use note taking skills to document the responses for the interview questions.

3. Document and analysis data gathered during the interview using a word processor. You need to:

• Document the response into the organisational template provided below.
• Analysis of the responses and provide analysis notes on the response. This analysis should detail whether the response is pertinent to the project or not, and its importance if it is.

 Activity 3: (Conduct survey)

1. Develop a survey using the organisational template given below to gather data from the survey takers. You need to:

• Include an area for the stakeholder to put their name and the date
• Include ten questions that contain a mixture of open and closed questions that can be used to confirm with stakeholders business-critical factors relating to current and future directions of the organisation network.

2. Once the survey has been created you should submit this to the assessor. The assessor will be collecting surveys from your fellow classmates and organise to distribute your survey to these class mates. You should complete the surveys the assessor distributes to you using the scenario as a guide, and answer with appropriate information answers. It is not important that the answers are 100% accurate, they just need to be used as a sample that analysis can be conducted upon. 

3. Once your survey has been completed by your fellow classmates, the assessor will distribute the completed surveys so that you can then analysis the responses and provide analysis notes and calculations on the responses using the organisational template provided below.

• For feedback type questions this analysis should detail whether the response is pertinent to the project or not, and its importance if it is.
• For rating type questions, you should undertake a calculation to determine the result of the responders’ responses. This could be to calculate the average of the responders’ responses or another calculation based on the question asked.

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