ICT60115 :Advanced Diploma of Information Technology Manage ICT Communication - Management Assignment Help

Assignment Task:

Task:

Instructions for Students
Please read the following instructions carefully
This assessment has to be completed FORMCHECKBOX In class FORMCHECKBOX At home
The assessment is to be completed according to the instructions given by your assessor.
Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within two weeks of the assessment due date. All other feedback will be provided by the end of the term.
Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.
If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
Please refer to the College re-assessment for more information (Student handbook).

• Administration and staff AD and file server:
• (DELL: SG1430, OS: Win Server 2003) IP address: e.g. 192.168.10.11
• Admin network DHCP server:
• (DELL Poweredge 1440, OS Win 2000 Server) IP address: 192.168.10.2
• ACA Online Learning System:
• (IBM X3650, OS: Win Server 2003) IP Addresses: 192.168.10.200 & 192.168.0.155
• Switches
• Main switch (manage staff and student networks):
• Linksys 10/100/1G 20-port managed switch
• Student network:
• 7 * 24 port 10/100 unmanaged switch
• 4 * 16 port 10/100 unmanaged switch
• 1 * 8 port 10/100 unmanaged switch
• Wireless Access
• 9 access points connected to 3COM Wireless LAN Switch WX1200. Wireless network monitored by 3COM Wireless Switch Manager version 6.0, 3CWXM10A.
• Network Diagram - Kent Street Campus
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• Kent Street Campus Details
• Kent Street Campus operates from Monday – Friday between 9 am and 6 pm. Campus is closed on Saturday and Sunday. Terms are of 9 week durations. Week 5 and 9 are the busiest for printers.
• Infrastructure Requirement
• During operating hours - 1 Server, 4 printers and 50 Computers are in use.
• Server availability requirement is 99%
• Computer availability requirement is 80%
• Printer availability requirement is 90%
• Internet availability for staff 95%
• Internet availability for student 75%
• AAG’s Current Service Level Agreement [SLA]
• Hardware
• 1.1. Hardware is the physical part of the Equipment (the “Hardware”).
• 1.2. XXXXXX uses quality hardware from various Hardware manufacturers. If included in the SLA, XXXXXX guarantees the availability of proper functioning Hardware.
• 1.3. In case of a Hardware failure, XXXXXX will repair the Hardware and/or replace it with comparable Hardware. If the Hardware is property of XXXXXX, all the Hardware cost will be at XXXXXX expense. If the Hardware is property of AAG, all the Hardware cost will be at AAG expense.
• 1.4. XXXXXX has service levels with its hardware manufacturers. XXXXXX shall not be held responsible in case the hardware manufacturers do not meet the agreed service levels
• Software
• 2.1. Software is the non-physical part of the Equipment, excluding any programs other than the Operating System (OS) and Direct internet applications (the “Software”).
• 2.2. XXXXXX uses quality software from various Software manufacturers and Open source projects.
• 2.3. In case of a Software malfunction, XXXXXX will restore the Software to its original state.
• 2.4. XXXXXX shall not be held responsible for any known and/or suspected malfunctions and/or bugs in the Software.
• Patches & updates
• 3.1.Patches and updates are additions and/or revisions of the Software that are being distributed by the Software manufacturers and Open source projects, and are necessary to keep the Software up-to-date (the “Patches & Updates”).
• 3.2. XXXXXX shall not be held responsible in case the malfunctions and/or bugs in the updates and/or patches
• Service time & Response time
• 4.1. All services will be done according to the best effort policy. AAG notifies XXXXXX of a problem and gives XXXXXX a confirmation that it is wanted that XXXXXX gives support, XXXXXX will sent an engineer to the location if necessary. Prices are defined according to the Support Levels
• Hardware Replacement SLA
• If your server suffers from a hardware failure, XXXXXX will provide the following guarantee for a timely replacement.
• XXXXXX guarantees we will replace your failed leased hardware within thirty (30) minutes once XXXXXX identifies the cause of the problem. If replacement is not completed within thirty minutes, XXXXXX will credit AAG’s account 50% of their leased equipment charges. If XXXXXX fails to replace the failed hardware within one hour, XXXXXX will credit AAG’s account 100% of their leased equipment charges. SLA credits will not include unavailability which AAG fails to report to XXXXXX within five days, or any unavailability resulting from:
• (a) Scheduled XXXXXX Maintenance,
• (b) any AAG owned equipment,
• (c) acts or omissions of AAG
• (e) reasons of Force Majeure.
• Hardware includes any physical item installed on a XXXXXX server, including hard drive(s), NIC Cards, processors, mother boards, and RAID cards. This SLA does not include any time spent restoring data or rebuilding RAID array(s).
• This SLA in no way construes XXXXXX will guarantee performance against failures of application specific failures, such as web server software, operating system software, web site application features, database performance or related components. It will be at XXXXXX's sole discretion to determine fault and identify failure to perform under the obligations of this SLA.
• AAG Hardware Upgrade Project Details
• AAG’s current SLA was terminated due to unsatisfactory performance.
• AAG had earlier contracted Solutions Consulting Pty Ltd for another project and were satisfied with the performance. AAG has requested Solutions Consulting Pty Ltd for a proposal to upgrade the Kent Street I.T hardware and equipment.
• This project is being sponsored by the Board of Directors and has the full support of the Managing Director. Your point of contact at AAG is the IT Manager. You will update the project progress to Senior Project Manager at Solutions Consulting Pty Ltd. Signoff documents will be signed by the Managing Director at AAG.
• The company needs a proposal report that will identify the opportunities that may occur through upgrading the hardware and network equipment, SLA
• Your report should be addressed to the Managing Director, AA Group of Institutes [AAG].
• The institution would like the proposal submitted for sign-off within 1 month of starting the agreement so that institution can consider your recommendations and move quickly to implementation if appropriate.
• Assumptions
• Solution Consulting Pty Ltd has started the department recently. AAG will be the first client of this department.
• You have been selected as I.T Project Manager at Solutions Consulting Pty Ltd. to develop and negotiate new business with AAG.
• Your responsibilities are as below:
• Prepare draft proposals
• Negotiate, develop and present proposal
• Address client needs and level of service
• Identify new opportunities
• Develop processes and procedures to address issues, concerns and problems
• Prepare documentation and reports
• You will choose the team members as required for the project. Team members will be chosen from pool of IT staff, expert and consultants at Solutions Consulting Pty Ltd.
• To simulate a real work environment, your classmates will assume the role of Timothy Walker, Managing Director at AAG and also Senior Project Manager.
• Solutions Consulting Pty Ltd will be liable for damages if it fails to complete the project or not meet the contract conditions of scope, time and cost.
• Being a simulated project, you can make assumptions and gather further information from your trainer where information is not available. You can make other assumptions as appropriate.

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