ICT60115 - Service Level Agreement (SLA) And key elements of (SLA) - IT/Computer Science Assignment Help

Assignment Task

Question 1: Explain what the change management process is.

Question 2: Give at least three methods for researching clients’ organisational policies, procedures and products?

Question 3: What is a Service Level Agreement (SLA), and what are the key elements of SLA?

Question 4: What is a project proposal and what are the key elements of a successful one?

Question 5: Why is a client’s feedback important prior to signing any agreement?

Question 6: Identify two types of hardware and two types of software products that are relevant to providing client services and support.  The products you choose must be current products and relevant to industry. For each product, describe at least two overall capabilities, as well as two features relevant to specific products.

Question 7: Assume that a company selling a range of IT hardware and software is keeping up to date with trends in the ICT industry, identify three types of products that it is possible they may sell in the future if they keep up with trends.  To complete this question you will need to review trends in the ICT industry.

Question 8: Which elements should a contract include for it to be legally binding.

Question 9: Provide three examples of what could constitute an unfair contract term under consumer law.

Question 10: Explain the purpose of an indemnification clause within a contract and service level agreement.

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