ICT60220 :Advanced Diploma of Information Technology Identify and Resolve Network Problems - IT Computer Science Assignment Help

Assignment Task:

Task:

The Disability Standards for Education requires institutions to take reasonable steps to enable the student with a disability to participate in education on the same basis as a student without a disability.
Trainer/Assessor must complete the section below “Reasonable Adjustment Strategies Matrix” to ensure the explanation and correct strategy have been recorded and implemented if applicable.
Trainer/Assessor must notify the administration/compliance and quality assurance department for any reasonable adjustments made.
All evidence and supplementary documentation must be submitted with the assessment pack to the administration/compliance and quality assurance department.
Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)
Category Possible Issue Reasonable Adjustment Strategy
(select as applicable)

• LLN Speaking
• Reading
• Writing
• Confidence Verbal assessment
• Presentations
• Demonstration of a skill
• Use of diagrams
• Use of supporting documents such as wordlists
• Non-English-Speaking Background Speaking
• Reading
• Writing
• Cultural background
• Confidence Discuss with the student and supervisor (if applicable) whether language, literacy and numeracy are likely to impact on the assessment process
• Use methods that do not require a higher level of language or literacy than is required to perform the job role
• Use short sentences that do not contain large amounts of information
• Clarify information by rephrasing, confirm understanding
• Read any printed information to the student
• Use graphics, pictures and colour coding instead of, or to support, text
• Offer to write down, or have someone else write, oral responses given by the student
• Ensure that the time available to complete the assessment, while meeting enterprise requirements, takes account of the student’s needs
• Indigenous Knowledge and understanding
• Flexibility
• Services
• Inappropriate training and assessment Culturally appropriate training
• Explore understanding of concepts and practical application through oral assessment
• Flexible delivery
• Using group rather than individual assessments
• Assessment through completion of practical tasks in the field after demonstration of skills and knowledge.
• Age Educational background
• Limited study skills Make sure font size is not too small
• Trainer/Assessor should refer to the student’s experience
• Ensure that the time available to complete the assessment takes account of the student’s needs
• Provision of information or course materials in accessible format.
• Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures
• Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write
• Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue
• Changes to course design, e.g. substituting an assessment task
• Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift
• Educational background Reading
• Writing
• Numeracy
• Limited study skills and/or learning strategies Discuss with the Student previous learning experience
• Ensure learning and assessment methods meet the student’s individual need
• Disability Speaking
• Reading
• Writing
• Numeracy
• Limited study skills and/or learning strategies Identify the issues
• Create a climate of support
• Ensure access to support that the student has agreed to
• Appropriately structure the assessment
• Provide information or course materials in accessible format, e.g. a textbook in braille
• Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures
• Supply of specialised equipment or services, e.g. a note- taker for a student who cannot write
• Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue
• Changes to course design, e.g. substituting an assessment task
• Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift
• Explanation of reasonable adjustments strategy used (If required)
• What if you disagree on the assessment outcome?
• You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.
• Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The AHIC will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.
• Academic Integrity:
• Academic Integrity is about the honest presentation of your academic work. It means acknowledging the work of others while developing your own insights, knowledge and ideas.
• As a student, you are required to:
• Undertake studies and research responsibly and with honesty and integrity
• Ensure that academic work is in no way falsified
• Seek permission to use the work of others, where required
• Acknowledge the work of others appropriately
• Take reasonable steps to ensure other students cannot copy or misuse your work.
• Plagiarism:
• Plagiarism means to take and use another person's ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the Internet, RTO staff, other students, and from published and unpublished work.
• Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which includes:
• Paraphrasing and presenting work or ideas without a reference
• Copying work either in whole or in part
• Presenting designs, codes or images as your own work
• Using phrases and passages verbatim without quotation marks or referencing the author or web page
• Reproducing lecture notes without proper acknowledgement.
• Collusion:
• Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else.
• Collusion may be with another RTO student or with individuals or student’s external to the RTO. This applies to work assessed by any educational and training body in Australia or overseas.
• Collusion occurs when you work without the authorisation of the teaching staff to:
• Work with one or more people to prepare and produce work
• Allow others to copy your work or share your answer to an assessment task
• Allow someone else to write or edit your work (without rto approval)
• Write or edit work for another student
• Offer to complete work or seek payment for completing academic work for other students.
• Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and collusion.
• Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in RTO’s policy.
• Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to disciplinary action.
• Assessment Formatting and Answer length Guidance:
• Your submitted document must follow the given criteria:
• Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.
• Your assessment needs to be submitted as an electronic copy unless requested differently by your assessor.
• The Assessment file name for electronic copy should follow :
• Student Id_Assessment_No (Example AHI000014_Assessment 1)
• Referencing
• Include a reference list at the end of your work on a separate page or as footnotes. You should reference the sources you have used in your assessments in the Harvard Style.
• To access a web-based tool, see Harvard Style online generator
• http://www.harvardgenerator.comAssessment Task 2: project
• Project Task:
• In this assessment task, you are required to troubleshoot local area network (LAN), wide area network (WAN) and wireless network problems.
• The task is divided into three main activities: 
• Troubleshoot local area network (LAN)
• Troubleshoot wide area network (WAN)
• Troubleshooting wireless network problems 
• For each of these problems, you will be required to: 
• Set up required network monitoring logs and produce a management information base (MIB) according to organisational requirements
•  Benchmark network performance and establish network performance reference point
• Identify critical activity levels and network capacity
• Plan and document network performance review schedule according to organisational requirements and technical specifications
•  Determine additional network enhancing resource requirements according to organisational requirements and technical specifications
• Determine major network problems according to organisational reporting requirements
• Identify organisational and vendor support services and network resolution plan
• Plan and document network problem reporting and resolution plan
• Lodge plan according to organisational requirements
• Establish fault hierarchy using data from previous resolution attempts
• Progressively isolate and resolve fault according to technical specifications
• Document fault resolution steps according to organisational requirements
• Isolate repair requirements according to technical specifications
• Replace and reconfigure equipment and software
• Test network and confirm fault rectification against technical requirements
• Document outcomes according to organisational policies and procedures
• Document user downtimes and submit report to required personnel
• Review fault resolution and determine likelihood for reoccurrence
• Determine and document planned maintenance and upgrade requirements
• Submit maintenance plan to required personnel
• Seek and respond to feedback from required personnel
• You must complete this task based upon the information provided in the scenarios and other relevant sections of this assessment task. 

Scenario: 
You have started working with an ICT organisation, Digital Aus Solutions Pty Ltd. The organisation has their offices in all Australian states. The organisation requires you to monitor a medium-sized network, determine and rectify network faults by troubleshooting them. 
All performance objectives must be carried out in compliance with the business's enterprise requirements in which the system operates. 
Assessment conditions 
You will be required to have the access of the following to complete this assessment task in a successful manner. 
a live system and sites with a representative range of network environments and operating systems
technical records and documentation
management information base of accumulated fault resolution information
network support tools.
 

Templates 

You must use the templates wherever provided as part of the assessment activity.  
Assessment conditions: 
The student must demonstrate their skills according to the marking criteria checklist. 
Ensure all students have access to computers, internet and required software and equipment. 
Students are encouraged to ask questions to understand the concepts and gain knowledge of how things can be done. 
Each student must have a clear view of what is expected from them in terms of getting the work done. 
Each student is required to complete all assessment activities. 
Students must save their files with the activity name and your name - for example, Activity1_john_smith. 
You are entitled to ask for help if you don’t understand a requirement or question or the language used is not clear to you. You can ask your assessor to explain the criteria in a simpler language if you need to have this help. 
General conditions: 
The student must have permission to use the computer lab. 
Enter and exit computer lab quietly 
You are required to sign in and out of the computer lab 
Food, drink or use of tobacco, in any form, is strictly prohibited 
Be respectful to your trainer and assessor and classmates. 
All cords should be placed on the tables (not hanging off the sides). Headphones should be placed on the CPU/tower or monitor. The chair should be pushed under the tables. All trash, papers, and pencils should be picked up. 
Please do not change computer background or settings without a trainer and assessor’s permission or if it is not required for your assessment task. 
Before commencing ensure you adjust your workstation according to work health and safety requirements. 
Always log-off the computer after you finish.
Assessment activity 1: Troubleshoot local area network (LAN)In this assessment task you are required to troubleshoot local area networks (LAN). 
A problem/situation is provided to you and you are required to troubleshoot and sort out the issue. 
Situation: 
The organisation has set up LAN without static ip addresses. The complete network is configured using DHCP (Dynamic host control protocol). So, each day whenever anyone starts their computer machine or laptop and as the machine tries to acquire an IP address the error “windows has detected ip address conflict” is received by the machine. 
 

Assessment criteria:
In this assessment task, you are required to demonstrate your skills in a computer lab. If you are studying remotely or online, consider your desktop with access to a live webcam session with your trainer/assessor as an extension to the computer lab.  Your assessor will assess your skills according to the performance criteria below. 
You must complete this task based upon the information provided in the scenarios and other relevant sections of this assessment task. 
Templates 
You must use the templates wherever provided as part of the assessment activity.  
Explain how did you set up required network monitoring logs and produce a management information base (MIB) according to organisational requirements

• Discuss how did you benchmark network performance and establish network performance reference point?
• How have you identified critical activity levels and network capacity?
• How have you planned and documented network performance review schedules according to organisational requirements and technical specifications?
• How have you determined additional network enhancing resource requirements according to organisational requirements and technical specifications?
• How have you determined major network problems according to organisational reporting requirements?
• How have you identified organisational and vendor support services and network resolution plans?
• How have you planned and documented network problem reporting and resolution plans?
• How did you Llodge plan according to organisational requirements?
• How have you established fault hierarchy using data from previous resolution attempts?
• How have you progressively isolated and resolved fault according to technical specifications?
• How have you documented fault resolution steps according to organisational requirements? 
• How have you isolated repair requirements according to technical specifications? 
• How have you replaced and reconfigured equipment and software?
•  
• How have you tested the network and confirmed fault rectification against technical requirements? 
•  
• Document outcomes according to organisational policies and procedures
• Document user downtimes and submit report to required personnel
• Review fault resolution and determine likelihood for reoccurrence
• Determine and document planned maintenance and upgrade requirements
• Submit maintenance plan to required personnel
• Seek and respond to feedback from required personnel
• Assessment activity 2: Troubleshoot wide area network (WAN)
• In this assessment task you are required to troubleshoot wide area network (WAN)
• A problem/situation is provided to you and you are required to troubleshoot and sort out the issue. 
• Situation: 
• The organisation has a number of folders on their server. You are trying to access particular folders for the work purposes from a different work location. The error message you are receiving is “Insufficient rights to access the folder”. 
• You will be required to demonstrate the procedure to provide the access of a particular folder to users/students on a wide area network (WAN). 
• Assessment criteria:
• In this assessment task, you are required to demonstrate your skills in a computer lab. If you are studying remotely or online, consider your desktop with access to a live webcam session with your trainer/assessor as an extension to the computer lab.  Your assessor will assess your skills according to the performance criteria below. 
• You must complete this task based upon the information provided in the scenarios and other relevant sections of this assessment task. 
• Templates 
• You must use the templates wherever provided as part of the assessment activity.  
• Explain how did you set up required network monitoring logs and produce a management information base (MIB) according to organisational requirements
•  
• Discuss how did you benchmark network performance and establish network performance reference point?
• How have you identified critical activity levels and network capacity?
• How have you planned and documented network performance review schedules according to organisational requirements and technical specifications?
• How have you determined additional network enhancing resource requirements according to organisational requirements and technical specifications?
• How have you determined major network problems according to organisational reporting requirements?
• How have you identified organisational and vendor support services and network resolution plans?
• How have you planned and documented network problem reporting and resolution plans?
• How did you Llodge plan according to organisational requirements?
• How have you established fault hierarchy using data from previous resolution attempts?
• How have you progressively isolated and resolved fault according to technical specifications?
• How have you documented fault resolution steps according to organisational requirements? 
• How have you isolated repair requirements according to technical specifications? 
• How have you replaced and reconfigured equipment and software?
•  
• How have you tested the network and confirmed fault rectification against technical requirements? 
•  
• Document outcomes according to organisational policies and procedures
• Document user downtimes and submit report to required personnel
• Review fault resolution and determine likelihood for reoccurrence
• Determine and document planned maintenance and upgrade requirements
• Submit maintenance plan to required personnel
• Seek and respond to feedback from required personnel
• Assessment activity 3: Troubleshooting wireless network problems 
• In this assessment task you are required to troubleshoot wireless network problems.  
• A problem/situation is provided to you and you are required to troubleshoot and sort out the issue. 
• Situation: 
• You are setting up a workstation to use the internet through wi-fi. An error is displayed stating that “you are not connected to the network”. On further analysis you received the error that  “No Wi-Fi network is found" . You are required to troubleshoot the network error to connect to the Internet. 
• Assessment criteria:
• In this assessment task, you are required to demonstrate your skills in a computer lab. If you are studying remotely or online, consider your desktop with access to a live webcam session with your trainer/assessor as an extension to the computer lab.  Your assessor will assess your skills according to the performance criteria below. 
• You must complete this task based upon the information provided in the scenarios and other relevant sections of this assessment task. 
• Templates 
• You must use the templates wherever provided as part of the assessment activity.  
• Explain how did you set up required network monitoring logs and produce a management information base (MIB) according to organisational requirements
•  
• Discuss how did you benchmark network performance and establish network performance reference point?
• How have you identified critical activity levels and network capacity?
• How have you planned and documented network performance review schedules according to organisational requirements and technical specifications?
• How have you determined additional network enhancing resource requirements according to organisational requirements and technical specifications?
• How have you determined major network problems according to organisational reporting requirements?
• How have you identified organisational and vendor support services and network resolution plans?
• How have you planned and documented network problem reporting and resolution plans?
• How did you Llodge plan according to organisational requirements?
• How have you established fault hierarchy using data from previous resolution attempts?
• How have you progressively isolated and resolved fault according to technical specifications?
• How have you documented fault resolution steps according to organisational requirements? 
• How have you isolated repair requirements according to technical specifications? 
• How have you replaced and reconfigured equipment and software?

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