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ICT705: Data and System Integration - Development of a National E-Government System - Computer Science Assessment Answer
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Internal Code: 1AFIEJ
Subject Code: ICT705
Computer Science Assessment Answer
TASK: Case Study: Connected Government Connected government enables governments to connect seamlessly across functions, agencies, and jurisdictions to deliver effective and efficient services to citizens and businesses. The United Nations (UN), in its Global E-Government Survey of 2008, used connected governance as its primary criteria by which to evaluate and rank national e-government programs. In continuation of this theme, the UN Global E-Government Survey of 2010 takes the concept of connected government even further, adding “citizen-centricity” as the watchword. This approach to government service delivery requires countries to shift from a model of providing government services via traditional modes to integrated electronic modes wherein the value to the citizens and businesses gets enhanced. Government transformation is a long term endeavor that is seldom impacted by any short term technology trends. In their transition toward connected government, all governments typically traverse through the four primary stages of e-government capability and maturity, each stage representing a progressively higher level in the government transformation continuum. The four widely used stages of e-government capability and maturity are web- presence, interaction, transaction and transformation. Furthermore, the connected government is the desired state that countries strive to reach as part of the transformation level of e-government maturity. However, there is no straightforward way to describe what exactly connected government means and its implications to countries. Based on the current state of practice and available literature, the connected government is expected to entail certain characteristics and capabilities. These characteristics and capabilities, described below, are clearly stated to be the key contributors to e-government development according to the UN E-Government Survey 2010, and in turn, contribute to national development. These characteristics and capabilities, structured as dimensions, allow the connected government to be viewed as a multi-dimensional construct. These dimensions of connected government include but limited to:- Citizen centricity: This refers to viewing the governments from the outside in, i.e. understanding the requirements and expectations of the citizens becomes the preeminent guiding principle for all government policies, programs, and services. In short, this represents the service-dominant logic which requires the governments to operate as one enterprise and organize itself around citizen demands and requirements;
- Common infrastructure and interoperability: This refers to the use of standards and best practices across governments to encourage and enable the sharing of information in a seamless manner. Interoperability is the ability of organizations to share information and knowledge within and across organizational boundaries. The underlying foundation for effective interoperability comes from standardized common infrastructure;
- Collaborative services and business operations: Connected government requires ministries and agencies to collaborate. It is not difficult to uncover success stories about integration and interoperability at the technology level. However, to collaborate at the level of business services and functions requires political will. This is because collaboration at this level leads to shallower stovepipes, elimination of redundant or overlapping services and discovery of common and shared services, which in turn lead to loss of authority and control for some;
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