ICTICT511 - Case Study: Amazing Dessert Bar and Restaurant - ICT Assignment Help

Assignment Task:

Case Study:  Amazing Dessert Bar and Restaurant

Mr Amazing has opened the Amazing Dessert Bar and Restaurant in 2017. Due to the business recent growth, the manual processes are no longer able to handle the orders. With an automated system for order handling, customer management and resource planning, management will be able to ensure that customers enjoy good service, and customer and financial data are current and more accurate. Mr. Amazing has purchased a point of sale system, the details are provided in Appendix – C.  Moreover, Mr. Amazing is considering implementation of an application (software), which can be purchased off the shelf and then customized in house by the IT team. This application (called Amazing App) is a restaurant management system that will facilitate order management, table management, customer management and historic data analysis to facilitate purchasing and inventory management processes to reduce the cost and improve operations.

Mr Amazing has decided to hire you as an IT consultant. Your assignment is to review the strategic plan of the company and analyse how IT is matching the strategic objectives. You also need to analyse how IT in future will be aligned to support the business achieve its strategic objectives. Your major responsibility is to set up the IT solution to implement Amazing App, which is the future strategic direction.

• Please refer to the strategic plan given in Appendix-A

• Please refer to organizational policies and procedures in relation with ICT change management provided in Appendix - B

• Please refer to information on current ICT systems and practices in the organisation including operating systems, hardware, and security in Appendix- C and Appendix - D

Task 1. Answer the following questions,

1. What is a change and how strategic IT and Business objectives can be aligned through a change?

2. What are key sections of an action plan for ICT changes and ICT projects?

3. How can you evaluate competing products and services for a project in your organization? (Consider cost, technology, training requirements and professional competency in your IT organization).

Task 2. Considering that Amazing restaurant is a small business organization, answer following:

1. What do you think? Is amazing a small IT shop? Why?

2. Which point of sell system they have?

3. Why it is necessary for them to have Wireless Network?

4. What is the purpose of Access point device?

5. What do you think they will back up? (e.g. POS data, Windows OS)

Task 3. Appendix D indicates that Amazing Restaurant has a very comprehensive IT policies documentation. 

1. Why it is important for them to have these policies?

2. Name each policy they have.

3. Do you see any gaps in these policies? (Please give reason whether your answer is affirmative or negative)

1. Emergency Management of IT

2. Website Policy

Task 4. Read Appendix C- Current ICT Systems and Appendix E – Description of Amazing App. 

1. What gaps do you see in current infrastructure? Describe what hardware and software they will need to purchase in order to run Amazing App.

2. Prepare a sheet (just like Appendix C) for future state of ICT Systems. 

3. What do you think are three key opportunities and advantages of having Amazing App for business of Amazing restaurant?

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