ICTSAS502: Web Server for E-Business - Analysis of the Role of Stakeholders - Networking Assignment Help

Unit Code: ICTSAS502 Internal Code: 1AFGEF

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TASK: Your task is to research the following topics then outline your findings in a report. Use the questions below as a guide to your research: Question 1: What are the adequate response times for providing ICT services? Question 2: How can you analyse the role of stakeholders to determine the level of dependence they have on ICT infrastructure? Question 3: Select a range of (at least three) ICT devices and explain the capabilities of each. Question 4: Select at least four of the current industry accepted hardware and software products, and research and evaluate each. Question 5: Describe the following equipment that is vital in supplying business critical services: a. Internet file transaction security for client accounts b. Web server for e-business Question 6: Describe at least one of the quality assurance practices conducted relating to supplied service and service level agreements (SLAs). Question 7: What information will you need to obtain so that you can analyse the role of ICT in a client's business domain? Question 8: Briefly describe the server types required to provide: a. Application b. Backup c. Email d. Firewall e. Proxy f. Web Task 1 Identify, and accurately record, the information communications technology used within the organisational unit, and the role of ICT within the client’s business domain. Task 2 Identify the stakeholders of the system. Record the stakeholders identified. Task 3 Identify the organizational structure, culture, and politics related to the support requirements. Document this information. Task 4 Determine, and record, the level of support required by each organizational unit Task 5 Using the information obtained, document, in detail, the areas related to the organisation’s services, and the ICT system functionality that is required to supply the essential and desirable services to the organisation Develop the support procedures for each of the different ICT environments through completion of the following actions: Task 6 As required, contact the organisational units to verify the support needs. Document any verification required. Task 7 Establish and document the procedures or service level agreement (SLA) for providing the required support, including the method of contact, as well as the frequency of meetings and reporting, The following is a sample of the table of content of the SLA. Include a similar Table of Content in your SLA. Task 8 Identify and accurately document the ICT skills required to assist each organisational unit with the support activities Task 9 Assign the personnel, according to human resource processes, and verify their availability. Record the personnel assigned. Task 10 Provide support, using the agreed procedures. Accurately record the support provided. Task 11 On a regular basis throughout the provision of support, obtain feedback from the appropriate persons about the client user liaison. Document all feedback obtained.

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