Highlights
Task:
Task 1 — Identify stakeholders
Read the scenario below:
Southern Dental Services is a small dental practice in a regional town. There are two dentists: Pamela Jones and Brian Huang. The practice has four support staff to manage the day-to-day running of the practice: Jane Emerson, who looks after the appointments; Brenda Gale, who handles the accounts; Keith Dickson, who manages the patient details; and Pauline Santoro, who organises the ordering of supplies, etc. Pauline obtains most of the supplies for the clinic from David Andrews, who runs a business selling medical and dental supplies. She orders all the other office-related products from Peter Smith’s business, OfficeStuff. The clinic has five hundred patients on its books, some of whom, like Mrs Mary O’Halloran, have been coming to the clinic since it opened ten years ago.
Choose the type of stakeholder for each of the names listed in the box. Stakeholders:
staff
client
supplier
Task 2 — Gantt chart
Use MS Project and draw a Gantt chart corresponding to the specifications in the table below, and also determine the milestone for this project.
Task 3 — Change negotiation
Case study
HAKME is undertaking a project (I-CUE, Intuitive Contacts, Updates and Enhancements) to update their contact management system. An issue has been raised by Bob Jenkison, customer relations manager, regarding the tracking and delegation of open cases. After reviewing the issue’s log, you determined that the change is currently outside the technical specifications of the project and a change request needs to be submitted andapproved.
Peta Young, technical lead, has reviewed the issues log. She feels that it is too late in the development stage of the project to change the technical requirements and feels the customer is constantly shifting the project goals.
Review the emails below sent to you by Bob Jenkison and Peta Young outlining their stance on the issue and work out a strategy to best handle the situation.
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