Identify Technological Solutions - Processes used by Australian Hardware - Engineering Assignment Help

Assignment Task :

Assessment instructions 

Performance objective 
To demonstrate the skills and knowledge required to review, evaluate and analyse programs, systems and processes.
Assessment description
Based on the case study provided, you will write a report in which you outline a performance and sustainability review strategy, evaluate the strategy, analyse performance reports and trends, and describe how you would seek advice from specialists to identify technological solutions. 
Procedure     
1. Read the case study ‘Australian Hardware in Appendix 1.
2. Analyse the information provided and prepare a report addressing the following six (6) points.
1. Describe the key systems and processes used by Australian Hardware:
a. supply chain
b. operational systems
c. Product/service delivery.

2. Analyse the three key systems and processes and develop the elements of your review strategy. Applying your knowledge of quality management and continuous improvement theory, develop performance and sustainability measures, assessment tools and techniques that you would use to evaluate the effectiveness of the three key systems and processes.
3. In your report, include if applicable:
a. lists of key result areas (KRAs)
b. lists of key performance indicators (KPIs)
c. a description of performance review processes
d. a sample service level agreement.

4. Using the data provided for results up to 1966, for each of the three key systems, describe how each of your measures, assessment tools and techniques would monitor performance. Include specific examples or hypothetical cases to test the effectiveness of the elements of your review strategy. Write an evaluation of the effectiveness of your review strategy. Suggest improvements to your strategy.

5. Discuss trends relevant to the organisation. What trends did Australian Hardware fail to identify in the late 1950s? 

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