Implement Performance Appraisal - Standard Operating Procedures - Management Assignment Help

Assignment Task :

Scenario
You are employed as the Front Office Manager at the Blue Mountains Resort for the OTEN Leisure Group (OLG).
Joseph (Joe) Strange is employed by the OLG as a concierge. In preparation for Joe’s first performance appraisal you have observed his work performance and also received feedback from other team members. 

In summary:
Joe always arrives at work at least ten (10) minutes prior to his shift starting time; mostly follows Standard Operating Procedures (SOPs); rarely makes mistakes; and cooperates well with colleagues. You are also aware that Joe provides outstanding customer service to guests. On several occasions he has been personally named in Customer Surveys for having exceeded customer expectations. You have noticed that Joe is not meeting his sales targets set for each team member for sales or referrals to the main Blue Mountain visitor attractions
 

Task 1 – Implement performance appraisal

• Based on the scenario above, complete the employee details on the Staff Appraisal Form below and rate the employee’s performance in PART A. 
• Describe how you will file this record:
   

Task 2 – Interview Role Play

Conduct a formal performance appraisal/review with Joe. 

This needs to be done in the form of a Role play. 

YOU will play the role of the Manager. 

The role of Joe will be played by either:

• A family member

• A friend

• A work colleague

To prepare for this role play please ensure that the following points are addressed:

• You are well prepared for the appraisal and refer to your findings from Task 1
  (Part A)

• Address all the standards on the appraisal form 

• Provide counselling if/where applicable

• Recognise any ‘outstanding’ performance

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