Improve the Current Situation - Management Assignment Help

Assignment Task

Part A

You are a department manager of a mid-size hotel in a remote coastal community. You have a number of staff that report to you, made up of two (2) supervisors, eight (8) permanent staff and fifteen (15) casual staff. There appears to be a high turnover of casual staff, but you put this down to the nomadic style of casual employment within the industry.

The group is very mixed. Age ranges from 17 to 58. There are 16 women and 9 men. Five staff , from non-English speaking backgrounds. When the staff were originally employed, they were placed in specific areas (e.g. housekeeping, reception, food and beverage) however, they are now required to work all areas of the organisation.

Lately you have noticed an increase in absenteeism, diversity issues, communication problems and a declining attitude in the staff towards instructions from you and your supervisors. It has become obvious to you that something needs to be done.

You scheduled a meeting with your supervisors and were told that because of your decreasing time spent in the workplace, staff are feeling there is a lack of direction and little need to get the work done with any thought of urgency or commitment.

When you try to explain to the supervisor that time constraints create pressure in your position, the reply is that it has only happened in the last three (3) months. Before this, everything was working well, staff were happy and felt that you were part of the team.

In the last three (3) months you have tried to give the staff more responsibility for the work they do, by allowing them the space and freedom to make decisions in the workplace. You decided to trial this approach by implementing the idea, without telling supervisors or staff, and observing the results.

The hotel is in the middle of an advertising campaign promoting the friendly, welcoming nature of the staff in a calm environment of the coast. They are hoping to increase the occupancy of the hotel and secure repeat business.

The results that you are receiving are not what you expected, and you realise that something needs to be done immediately to rectify the situation.

Questions

1) Explain the roles and responsibilities you, your supervisors and individual team members have in developing innovative work practices.

2) Outline how coaching and mentoring could be effectively used to improve the current situation.

3) Discuss why motivation is an important tool for your team. Outline three (3) ways of using motivational tools to reward staff in recognition of individual and team achievements.

4) Discuss the communication styles you will adopt to encourage open and supportive communication within the team. Detail how you will administer and control information flow within the team, both internally and externally.

5) Outline two (2) short-term team SMART goals you will adopt to improve your team’s initiative and communication. The goals should highlight and promote the diverse team environment, whilst also supporting the organisation’s goals.

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