Individual HOTS Strategic Plan Front office, Housekeeping, F&B, Marketing, Human Resource - Hospitality Assignment Help

Assignment Task -                 
 

ASSIGNMENT INSTRUCTIONS 

You are tasked with developing a Strategic Plan for the future of the hotel you have been managing through  HOTS. This is an opportunity for you to review the balanced scorecard through performance indicators and review the results from your balance scorecard through performance indicators. Based on the balanced scorecard results, you will provide strategic recommendations for various key hotel departments (Front office,  housekeeping, F&B, Marketing, Human resources) to improve the overall performance indicators of your hotel.  

Your plan should include: 

1. Reviewing the key indicators of your hotel such as but not limited to (attach your balanced scorecard  in your report): 

•  REVPAR 
•  Gross Operating Profit 
•  Market share 
•  ROCE 
•  Guest satisfaction 
•  Staff satisfaction 
•  ADR 
•  Occupancy rate 
•  Public awareness 
•  Hotel-quality index 
•  Annual staff turnover 
•  Provide explanations on the key indicators in relation to how and why the performance is good/poor over the 24 months.  
•  Develop a strategic plan to improve the key indicators for the various hotel departments o Front Office.

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