INF80001 - Advanced Business Analysis - OK Let’s Go - Relational Expertise - Business Report Writing Assignment Help

Assignment Task:

INF80001: Advanced Business Analysis Report Writing Assignment Help

Assignment Details

This assignment aims to build your understanding of how to approach analyses in complex, inter-connected problem contexts. The assignment requires you to work collaboratively to select and justify chosen approaches to problem analysis, to critically evaluate and reflect upon the suitability of particular analytical techniques for a particular context. It is also aimed at building appreciation of the role and responsibilities of BAs working in inter-professional contexts in building relational
expertise, relational agency, and common knowledge across team members to facilitate collaborative and cooperative approaches to problem solving. In addition, you are required to use your knowledge of BABOK v3.0, to perform a business analysis on the problem(s) identified resulting in requirements documents, define performance measures to ensure the solution performance is as expected, and develop a plan for the realisation of business benefits from the solution documents. Please read the OK

Let’s Go case that follows. Your tasks for this assignment are detailed at the end of the case study. Please note: This case is not based on fact: it does not represent an actual situation. However, it is informed by initiatives undertaken in Scotland called “Getting It Right for Every Child”. OK Let’s Go!

State Government is concerned about inequalities and intergenerational deprivation that is particularly evident in some regional and rural districts in the State. Specifically, they are concerned about the long-term impacts on children who grow up in households that may be affected by one or more of the follow issues:

• Long term unemployment of one or both parents
• Welfare dependency
• High rates of suicide in local communities
• Family breakdown
• Unstable/unsuitable accommodation
• Domestic violence
• Drug and/or alcohol dependency
• Limited work opportunities
• Limited access to education resources
• Limited recreational and sporting facilities

The “OK Let’s Go” (OKLG) initiative is an attempt to reduce inequalities and improve lifelong outcomes for children living rural and regional areas in State, and aspires to ensure that all young people avoid the poverty trap and develop to reach their full potential, becoming successful, confident and responsible adults. Its aims include:

• Holistic focus on the child within the family, based on achieving a shared understanding of “child wellbeing”

• Facilitating information sharing amongst diverse professionals and agencies, while ensuring privacy and security of sensitive data

• Involvement of child and family in assessment, planning and intervention

• Coordinated inter-professional and unified approach to identifying concerns, assessing needs, agreeing actions and outcomes supporting achievement of appropriate well-being metrics

• Cooperation, joint working, and communication amongst involved professionals, agencies and the family

• Appointing a “Kid’s Counsel” for each child and family, to coordinate and monitor activity, and ensure needs and risks are addressed A small pilot study was supported in 2016-17 geared towards child-centred, integrated holistic service provision, and solutions, and the results have been somewhat mixed. While there were a number of successes with individual children involved in the pilot, feedback from some of the professionals involved suggests that there are complexities in achieving successful collaboration and information sharing in programs involving inter-professional work and expertise, and inter-agency cooperation. Several Kid’s Counsels were especially concerned at the difficulty of keeping track of relevant documents, and coordinating multiple interventions to ensure good outcomes for children. An initial report into the pilot has been prepared and recommendations endorsed by State Government.

Amongst the recommendations, there was a recognition of the immediate need to ensure better teamwork and communication amongst the diverse professionals involved in service provision to the children and their families. Coordinating the activities of pediatricians, general practitioners, paramedical and allied health professionals, child psychologists, social workers, teachers, school principals, after-school care providers, and police had provided at times insurmountable challenges for the Kid’s Counsels. Greater clarity was required in determining structures and responsibilities for the team assigned to each case. The exact status of the Kid’s Counsel member was contentious, and concerns expressed about the nature of the relationship between practitioner and client being under threat if reporting needed to be done via the Kid’s Counsel member. Some families were also reportedly unhappy about the Kid’s Counsel concept, seeing this as greater State intrusion into their family and privacy: one parent described it as akin to State surveillance of their family.

Information sharing was another major problem that resulted in a number of recommendations in the initial report. Many of the professionals were deeply concerned about issues relating to privacy and data protection and security. For the OKLG program to work successfully, information needed to be disclosed, and shared, and there was little agreement on what and how this would be accomplished. The Kid’s Counsels emphasised the importance of “well-being” in the aims of OKLG, and argued that information needed to be shared in the interests of well-being. Others, especially the police, felt that information sharing without consent was justified only to prevent significant harm or in crisis situations. It was recognised in the report that in fact there had been no shared understanding ever reached as to the working definition of “well-being”, and another recommendation was that all team members needed to agree how this was to be defined and operationalised.

All professionals involved had supported the recommendation for existing State and federal legislation to be clarified to provide reassurance that decisions made in good-faith to share information would not put them in breach of privacy laws. A consultant ethicist had raised their concerns about gathering and collating multiple pieces of information, and the manner in which these data would be stored securely, shared, utilised and accessed by practitioners in multiple
agencies.

The report also noted the need to urgently review resource allocation and the diverse performance measures that were applied to the professionals involved in this program. In general, professionals had noted that resourcing was often associated with reactive allocations following investigative responses to unsatisfactory behaviours and achievements of children, rather than on early stage, preventative allocations. This applied particularly in policing and the school sector. Police resources
were more often allocated to ‘catch and punish’ initiatives than they were to early interventions to reduce the likelihood of minor misdemeanours escalating into criminal activity, and it needs to be noted that in the main, those within the police force saw this as a necessary and appropriate allocation in the interests of public safety. In the school sector, schools (and school principals) were typically rewarded for excellent performance on public examinations and national tests of literacy and numeracy, and thus often allocated resources to the achievement of good outcomes in those tests, rather than on preventative, diagnostic activities resulting in early interventions with children struggling to keep up with their peers and exhibiting learning disabilities. School principals frequently mentioned their dilemma, claiming that the school’s reputation was built on performance, and not on how good it was in supporting children with learning difficulties.

In addition, there was acknowledgement that a new system (to be called the Social Care System (SCS)) would be needed to support the program. The SCS would provide secure access to the information and functionality required by the inter-professional team members, with the report recommending the following as a minimum:

• demographic, child assessment and planning data for each case (child),
• document management for professionals within and across agency boundaries,
• work flow, goal setting, achievement measures,
• data analysis to demonstrate the efficacy of such a program.

As these social challenges are not specific to State, the State Government has appealed to the Federal Government for additional support to extend this program, & have achieved in-principle support for a preliminary limited roll-out of the program, contingent upon explicit efforts being made to endorse and implement all recommendations of the initial report. In addition, funding has been allocated for a detailed analysis and specification for the SCS, and a commitment that provided key stakeholders (especially the interprofessional team members) supported the specification and the business case could demonstrate a solid return on investment, funds for the full development and implementation of the SCS would be made available. Your group has been appointed as Business Analysts to support the analysis, specification and
aspects of the business case.

A: Your Tasks (Task 1 requires you to focus on the inter-professional team)

1. Research the concepts of relational expertise, relational agency and common knowledge. Provide a detailed analysis of how you could apply these concepts to your practice as BAs so that you would be better equipped to facilitate improved cooperation, communication, and coordination of activities amongst the diverse groupings of involved professionals (across professional and agency boundaries) in this case. Focus on how an understanding of these concepts might help a BA work with OKLG team members to reach a shared understanding of the concept of “well-being”.

2. Conduct an analysis of the problem(s) presented in the OKLG case. Identify the main objectives, business requirements and user requirements for the SCS. (Please document any assumptions you make in this process.) Provide a solution document (requirements specification) for the SCS system.

3. Define performance measures for acceptance testing, based on the solution document for the SCS outlined in 2 above. You need to demonstrate how your suggested performance measures will assure managers that the business problem has been ‘solved’ and value delivered to stakeholders of the SCS system.

4. Allied with 4 above, develop a benefits management and realisation plan for the SCS, where you identify the expected benefits of the SCS, and outline a plan for the realisation of these benefits. Through the use of a Benefits Dependency Network, illustrate the business changes (non-ICT based changes) that need to be managed if the desired business benefits are to be realised.

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