Information Systems Service Management - CISCO IT - Data Management in Health Care - Report Writing Assessment Answer

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Information Systems Service Management Assessment Answer

Assignment Task: As an IT professional will be required to work with both your professional skill set and you relationship to the business entity you serve. This assignment is structured about this concept and requires you to demonstrate your knowledge by completing the tasks given below. Although the Task is largely introduced within the textbook, it is up to the student to research sufficiently to provide a suitable answer. A marking guide is provided which provides guidance on how the assignment is marked. Quality answers will attract better marks! Assignment Standards: Your assignment is a report based rather than a formal assignment. The following are formatting requirements to which you should adhere. Your report should have a cover page which includes your name and student number.

2. Each task should commence on a new page.
3. Spacing may be 1.15.
4. Ensure you reference correctly!

Task 1: Cisco IT.

1. What is the business focus of CISCO IT?
2. What products do CISCO IT provide?
3. CISCO adopted an “IT as a Service model”. Explain what is meant by this model.
4. Shown below are the transitions that CISCO was required to make to achieve this model.  Explain

what is meant by the concept in the FROM column and how its related change in the TO column affects the service model. Task 2: Research Report: Data Management in HealthCare The management of data in healthcare is a controversial issue which covers not only the technical management but also governance and privacy. From your textbook read Case 2.2: Business Case: Data Chaos creates Risk, this will provide you with some background to the topic. Next research: What is the current data and information management issues in HealthCare. Your report should include an introduction, discussion, and summary related to the topic. You should reference carefully.  As healthcare varies from country to country your discussion should define where the information you are providing is applicable! Task 3: Case 3.2 Big Data Analytics is the “Secret Sauce” for re-vitalizing McDonalds. Hint: When completing a case study always do some research to improve the quality of your answers. Complete the questions stated in the case study. In addition answer the following questions:

1. Why did McDonald's make the changes to its business model?
2. Will the use of analytics create a sustainable advantage? Give your reasoning.

Task 4: Compare COBIT, ITIL, CMMI and TOGAF       This is a research task and will require you to provide the following information:

1. Explain the purpose of each of the frameworks. Both COBIT and ITIL are being revised in 2019 so please also explain the differences between the new version and the previous version.
2. Compare COBIT and ITIL, do they overlap? Give an explanation to clarify your answer.

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