INT102 - Interpersonal Communication Skills - Communication Assignment Help

Assignment Task -                 
 

 

Unit Description:

This unit introduces students to the theory and practice of effective communication. It is designed to enable students develop effective and high-level communication in a range of settings. A range of topics will be covered within this unit, including, reasoning, critical thinking and problem solving as a foundation for working in academic and professional settings. It will examine the fundamental nature of effective communication and the perception, attitudes, values, cultural issues and social barriers that can complicate the communication processes. Students will develop practical skills including listening and non-verbal communication, conflict resolution and reflective skills. Furthermore, students will gain skills in effective communication for working with diverse cultural groups and communicating with Aboriginal and Torre Strait Islander peoples. The unit aims to increase students’ practical skills in interpersonal communication to enable and nurture therapeutic relationships.

 

Learning Outcomes:

The course learning outcomes for the Bachelor of Community Services course are designed to align  with the Australian Quality Framework specifications for Bachelor’s degrees (AQF Level 7).

 

Knowledge

CLO1 - Demonstrate broad knowledge of a range of community services theories and  frameworks.

CLO2  - Develop an appreciation for the legal framework in which organisations and  communities operate.

CLO3 - Demonstrate in-depth knowledge within specialist counselling areas including, alcohol  and other drugs, youth, family and mental health.

 

Skills

CLO5 - Critically review, analyse, and evaluate knowledge in community services theories and  frameworks.

CLO6 - Integrate and apply knowledge of community services professional practice and  competencies within appropriate ethical and professional standards.

CLO7 - Apply critical thinking and judgement in identifying and solving problems in case  management interventions.

 

CONTENT  

1. Introduction to interpersonal communication skills: Theoretical foundation 2. Non-verbal communication skills 

3. Verbal communication and active listening skills 

4. Reflection of feeling, disclosure and congruence 

5. Conflict management skills 

6. Communicating with Aboriginal and Torres Strait Islander peoples 

7. Misunderstandings: cultural and social barriers 

8. Communicating effectively & ethically with clients  

9. Interviewing and assessment skills Conflict management skills 

10. Self-reflective practice: Self-awareness of personal communication skills 

11. Making decisions and problem solving  

12. Remote forms of communication: Communicating with technology

 

Assessment 1: Written Response to a Journal Article / Textbook Content (10%)  Word limit – 300-400 words.

This assessment is designed to help you develop the foundational knowledge of communication skills. 

 

Assessment 2 Written Assessment (15%) 

Word Count: 800-1000 words 

The goal of this assessment is to test your knowledge and comprehension of conflict resolution in  community services.  

During Week 5 you will be given the opportunity to complete the Thomas-Kilmann Conflict Mode  Questionnaire. 

After completing the Thomas-Kilmann Conflict Mode Questionnaire you will watch a video and respond  to the questions listed below plus write a role play using an appropriate conflict resolution style.

 

Assessment 2 - Instructions 

1. In class you will complete the Thomas-Kilmann Conflict Mode Questionnaire then you will watch  video: https://www.youtube.com/watch?v=O4eObpGH3l0 

Question: What are your top two Thomas-Kilmann Conflict Mode results? Explain these in your own  words. (200-300).  

. Do you agree with these results? To support your answer, provide two examples of when you  have demonstrated these conflict modes in action either at work or in inter-personal relationships. 

. If you disagree, provide two examples of the conflict mode(s) you believe you actually use in  conflict situations.  

. State what mode you would like to develop and how you would go about developing it. 

 

2. Please read the following role plays. Choose ONE and complete the following requirements (600 -  700) words): 

 

Asessment 3: Individual Written Report & Oral Presentation (35%)  

Written report (20%): 

Students are required to submit a written report between 1200 - 1400 words on a chosen target client  group from the list below. 

Please use a report format (Introduction, results of your investigation, discussion and conclusion) 

Students are required to: 

1 Describe the communication barriers when working with the chosen client group ? Demonstrate clear understanding of the communication skills required for effectively  communicating with the chosen client group 

2 Identify applicable resources that may assist with communication with the chosen client group ? Choose a case study to demonstrate identified barriers and applied resources in action.

Client groups that can be chosen: 

1 Children 

2 Youth  

3 Elderly  

4 Disability  

5 Aboriginal and Torres Strait Islander people.

 

 

This INT102 - Communication Assignment has been solved by our Communication Experts at My Uni Paper. Our Assignment Writing Experts are efficient to provide a fresh solution to this question. We are serving more than 10000+Students in Australia, UK & US by helping them to score HD in their academics. Our Experts are well trained to follow all marking rubrics & referencing style.

Be it a used or new solution, the quality of the work submitted by our assignment Experts remains unhampered. You may continue to expect the same or even better quality with the used and new assignment solution files respectively. There’s one thing to be noticed that you could choose one between the two and acquire an HD either way. You could choose a new assignment solution file to get yourself an exclusive, plagiarism (with free Turnitin file), expert quality assignment or order an old solution file that was considered worthy of the highest distinction.