Highlights
IRS Contact Representative position.
Thank you for your interest in the IRS Contact Representative position. You are tentatively eligible to move to the next step in the hiring process. The first step is to complete the online Contact Representative Assessment (CRA), which measures the competencies necessary to successfully perform the duties of the Contact Representative position.
This assessment contains two types of items. There are judgment items, where you will choose which of the response options would be your most likely response to a situation and which of the options would be your least likely response. Additionally, there will be multiple-choice items where you select only one correct response. Once you start the assessment, you can start, stop, and return to the assessment as many times as needed, however, the total time you have the assessment window open cannot exceed the set time limit of one hour.
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