Highlights
Assessment Specification:
Description You are contacted by a small Club owner who wants you to help with making a Website for an online Booking System that will help the club in managing the bookings for their 10 function rooms. Currently, Club maintains a manual booking system that is increasingly becoming difficult to manage for the staff. The current system is erroneous and time taking.
Current System:
Currently, for Booking a function Room, a customer calls or comes in person to the club. The club admin helps them to choose the function room based on various factors – Day, Time, Number of hours, Number of people and availability. The staff will then suggest them if the booking is available and if it is available then Customer will need to pay a 10% deposit to confirm the booking. But currently, a lot of time is spent to find a suitable function Room as well as to be sure that the function room is available for the whole time as per the customer request. The customer will pay the rest amount on the Booking day after the function Room has been used. The customer is also liable to pay for any damages (if any) made to the room during their occasion.
The main objectives of this New Booking system are:
Book for a function – This system will help customers in making a booking for a Function Room. Every function room has different capacity and rates per hour. Function rooms need a booking for a minimum of two hours.
Online Payment - This system will give an option to the customer for online payment for their bookings. Once the payment is accepted a confirmation email is sent to the customer with a Booking Reference Number.
Better Knowledge - This system will provide the customer with all the details of the Function Room and the map of the room before they confirm their bookings. This will give an opportunity to the customer to prepare for the function and confirm before-hand and hence getting a venue according to their requirements.
Reduce Paperwork - As most of the things will be performed online, it will reduce the usage of paper for the Club.
Improves Efficiency - This system will make things easier for staff as the whole Booking system will go online and it will have maps and possible Virtual tours that will allow customers to be sure of what they are booking. Also, booking System will check for the availability of the room during the whole time required. This way the staff can spend more time attending to their customers who have current bookings with the club.
Improved Customer Service - The customers making a booking over the new Online Booking System will need to Register themselves. The customers will need to provide various personal details like First name, Last name, Full Address, Email Address and Phone Number. The customers start earning loyalty points when they go forward with bookings.
The new system will now work in the following way:
1. A Customer will need to login/Register to make a new Booking.
2. The Customer will provide the date, time, and number of people they want to book a room for.
3. The system will then pick up the available rooms as per the Customer’s requirement.
4. The Customer can browse with the choice provided by the system.
5. Then the Customer can choose the one that is interested and then proceed with payment.
6. After successful payment, the Customer will receive print or email the Booking confirmation for future reference.
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