Highlights
Task
ChatBots: merging the digital and physical worlds
Overview
The purpose of this task is to encourage students to explore a variety of ethical theories and apply them to a contemporary ethical issue in an area of social computing.
Assessment Details
Background
HBO’s popular Westworld series has introduced a recurring response about chatbot ethics to those questioning who’s real and who’s a robot in the near future: “If you have to ask, does it matter?”
If the response to Google Duplex is something to go by, the answer is a resounding yes. Shortly after Google made their impressive demo of the product, tech professionals and everyday people alike expressed worry about the AI’s failure to disclose that it wasn’t a human.
Not only did Google withhold the fact that it was a bot to the person on the other line. The primary issue was that the AI was deceptive by using speech disfluencies like “hmm” and “um” to appear human. A reality in which humans and bots are indistinguishable is a common theme of dystopian sci-fi flicks. That clearly isn’t an issue that people want to wrestle with in their daily lives. Duplex’s reveal—and Google’s quick response to promise the bot will disclose its status as an AI—is a high-profile case study in the messy ethical questions that come with the development of AI that other businesses should learn from.
Chatbots offer opportunities to enhance business efficiencies and service effectiveness, and also to improve quality of life, indirectly and directly. However, numerous ethical, social and legal issues arise from the use of these technologies will increase as they become more prevalent.
When analysing chatbots, consider ONE (1) of the following ethical questions:
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