ITECH5404: Business Process Analytics & Change-Team Process Design- Ballarat Dentistry Case Study- IT Assignment Help

Internal Code: 1HGAH

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Task: Business Process Management (BPM) is the art and science of overseeing how work is performed in an organization to ensure consistent outcomes and to take advantage of improvement opportunities. In this context, the term “improvement” may take different meanings depending on the objectives of the organisation. Typical examples of improvement objectives include reducing costs, reducing execution times and reducing error rates. Improvement initiatives may be one-off, but also display a more continuous nature. BPM is about managing entire chains of events, activities and decisions that ultimately add value to the organisation and its customers. These “chains of events, activities and decisions” are called processes. In this assignment, you will be required to form teams of approximately four (4) people. One team member is to be elected the team leader for the duration of the assignment. Teams will prepare a business report based on a process case study and should use their own initiative regarding any assumptions and cycle times if needed. An electronic copy of a case study will be available from your tutor or course lecturer. The report should contain details of the following tasks: a). Provide a description and application of a process categorisation model (e.g. Porter or Earl). b). Provide a description and application of the Capability Maturity Model (CMM). c). Apply Dijkman et al’s (2011) technique discussed in lectures to prepare a case function matrix and identify all associated processes. d). Using appropriate software, model any two (2) of the processes identified in part (c). e). Provide an explanation of how each of the models created in part (d), adhere to Mendling et al’s (2010) 7PMG guidelines discussed in lectures. f). Consider each model produced in part (d), calculate the process cycle time for each of the two (2) processes modelled. Any assumptions made should be documented in the report. g). Use redesign techniques by Reijers and Mansar (2005) discussed in lectures, to identify any two (2) design flaws in the as-is models created in part (d). Use heuristics and any appropriate product-based design approaches and display the impact of any heuristic measures on the Devil’s Quadrangle. Any assumptions made should be documented in the report. h). Draw the architecture of your BPMS. Identify and describe all it components.